Smart rule for plug not working
New Roku plug, configured for my network and firmware upgraded. I created a simple rule: turn on x minutes before sunset (location set properly), shut off at a certain time. It is well past sunset a...
Forum Discussion
Ok- I have a theory and three logs for you. See log files 7217 and 7219 for indoor plugs and 7220 for Outside plug. All three stopped following the schedule that they had been following. This occurred last night.
All three plugs are being used with Christmas lights and all three are setup to turn on at dusk and turn off at a set time (11 PM for Log 7217, and 11:30 PM for logs 7219 and 7220). I was not home last night, which means that my phone with the Roku App was not home at dusk. I noticed that the lights did not come on when I checked on our dogs using the Roku Camera we have setup. So I manually turned all three on from the restaurant we were in
Here is my theory:
1. My phone with the Roku App was not at home. Do the plugs require the APP running on the network to follow the schedule setup in the app?
2. I turned the plugs on manually from the restaurant we were in and they never turned off- does manually enabling a plug disable the schedule even if you turn on the plug in the middle of the time the schedule is valid for- in other words I turned these plugs on at around 7 PM and none turned off at their scheduled time.
3 Do the plugs have the ability to check for "is schedule in effect?" when the phone that has the app on it is not present?
I know the schedules are setup properly as they had worked for a week prior to last night. I cannot recall if the other time they failed I was home at Dusk or not.
Last night phone was at home and all 3 plugs worked as scheduled.
That makes no sense. When you can make a rule for when you leave and return home. This is a cloud based service, by definition, it should work completely remotely within the cloud servers. The only thing that the app should do is report location information. Clearly the app is sending on/off commands itself then, based on rules. If that's the case, why even be based on a cloud server. In my opinion, this service needs a complete overhaul. The features are completely useless the way they stand. Or they could work on opening up to better integration solutions. Simple voice control doesn't cut it.
I don't know if this is the cause or not. I am only reporting what I have experienced. I will work with the Roku engineers to see what is happening and report back. Tonight's test is me taking my phone off network via airplane mode and seeing if the lights power on at Dusk. They did turn on at Dusk with my phone in airplane mode. Maybe I did not switch airplane mode on soon enough as I did so 2 minutes before dusk. Will try to do this again tomorrow and have phone off for longer before dusk.
Thanks for the posts.
We would be more than happy to investigate the issue further, but will need more details.
Could you possibly provide us with screenshots of how you are setting up your rules on your Roku Smart Home devices?
Once we have more information, we will be able to investigate what you are experiencing.
Thanks,
Danny
