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Purplekitty1's avatar
Purplekitty1
Channel Surfer
3 years ago

Smart rule for plug not working

New  Roku plug, configured for my network and firmware upgraded. I created a simple rule: turn on x minutes before sunset (location set properly), shut off at a certain time. It is well past sunset and the attached lamp is still dark (power switch is on). Last night (after sunset) when I set it up,  it failed to shut off at the right time and I had to hit the power button on the roku plug. Why is Roku home ignoring my one and only rule? When I display the rule,  it shows up properly. 

Update: I also added a rule with discrete start and end times rather than being relative to the sun. Still didn't work. 

26 Replies

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  • sshep2158's avatar
    sshep2158
    Reel Rookie
    3 years ago

    I am having all kinds of problems with the indoor smart plugs too! Neither wanted to set up a schedule and for a while I had to use the timer mode. Actually got a response from from a tech who stated to set the start time first and then once the light turns on, set the off time. It worked!!! Went forward to set up the other plugs we bought, (I was also told to sign off and then sign back on the app, which I did) and not one plug would even pair with the app. I changed to another plug that actually got me to connecting and then no connection. 
    We have both Android and Apple phones and are experiencing the same problems so this is not a phone issue, but an issue with the app itself. Perhaps instead of rushing a product out when it clearly is not ready, perhaps understanding that problems are existing and continue to do so, fix the app. Until then I will be moving in to something that works

    • nevertheless's avatar
      nevertheless
      Reel Rookie
      3 years ago

      Thanks, I'll give that a try (set start time, wait till light comes on, set end time).

      I've just settled for turning them on at dusk, turning them on at bedtime. That does work, until the app stops working, and then I have to log out and log back in, very irritating.

    • sshep2158's avatar
      sshep2158
      Reel Rookie
      3 years ago

      ****This is an update to my original post.****

      As if today 2/5/2023 our indoor plugs  are currently working. Unfortunately the app never worked on my apple phone and so my husband has it working on his android. It took us numerous attempts and clearing the app to set the rules for schedules on all the plugs. Out of the twelve plugs we purchased 10 actually worked and two could never connect to the Bluetooth. Even after numerous attempts and moving the plugs around. No connection was ever made. At this point we are content with the plugs, however we still believe that both the apps and setup need to be simplified and easy to use. Reading comment thread ROKU should spend time developing an app and the product so setup is simpler and faster to use. 

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        Hi Community users,

        Thanks for the posts regarding the issue you are experiencing with your Roku Smart Home Plugs and rules/schedules not working.

        We would be more than happy to look further into this issue, but we will need more details. can you please provide us the following information:

        • steps to reproduce the issue you are seeing 
        • provide us with the Log ID when this issue occurs (from the Roku Smart Home app, select Account > Roku Support > Submit a log)?
        • screenshot of your Roku Smart Home plug rule/schedule that you are having an issue with

        Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.


        Thanks,
        Danny

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    Purplekitty1

    Thanks for the post.

    We would be more than happy to assist you further with the issue you are experiencing. Can you please provide us with the Log ID when this issue occurs (from the Roku Smart Home app, select Account > Roku Support > Submit a log)?

    Once we have this information, we will be able to investigate the issue further.


    Thanks,
    Danny

    • nevertheless's avatar
      nevertheless
      Reel Rookie
      3 years ago

      I'd appreciate an actual answer to the question, because I have the same problem with a simple on at 4:29 / off at 9:29 schedule. Neither light (I have two "smart" plugs) comes on, and if I turn them on myself using the app, they don't go off on schedule.

      Grr.

      • nevertheless's avatar
        nevertheless
        Reel Rookie
        3 years ago

        Does nobody actually READ these posts?

        My phone of course is connected to the fastest wi-fi link, which is of course 5 ghz. Nothing in the instructions addresses this problem. Must I change my iPhone SE so that it's using the 2.4 ghz link in order to have my "rules" obeyed? At present I can only operate the "smart plugs" manually, turning them off and on individually. The time schedule is ignored. It's also ignored when I use On At Sunset.

        I used to use X-10, which worked wonderfully well until LEDs came into our lives. Then as a patchwork I switched to plug-in timers, which worked pretty well except when I had to change the garage light, which meant trekking to the garage, climbing the stairs, and messing with the plug. This took about half an hour, and usually meant doing it all over again next day because I forgot to switch of the garage attic light.

        Any chance of getting an actual answer here?

    • GhostGlitch's avatar
      GhostGlitch
      Channel Surfer
      3 years ago

      Confirmed. Smart rules don't work either. Have it setup to turn off when I leave home. The app has location set to all the time. It never turned the plug off. Nothing but problems with this plug. Not buying again unless they either release an api or join the Matter standard.

    • RealGriz's avatar
      RealGriz
      Channel Surfer
      3 years ago

      I have three plugs- two indoor and one outdoor. All three were setup to control Christmas lights (tree, mantle and outdoor) with schedules and all three worked fine for 3 days. Then yesterday, at sundown (the turn on time chosen), none worked. I had to manually turn all three on. I will see if the same issue happens today and grab a log file if it does.

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        RealGriz

        Thanks for the post.

        Please keep us posted if the issue you are experiencing persists. If so, can you please provide us with the Log ID when this issue occurs (from the Roku Smart Home app, select Account > Roku Support > Submit a log)?

        Once we have that information, we will be able to investigate the issue further.


        Thanks,
        Danny