Smart Plug set up via Bluetooth not working

Hi Walessb,

Welcome to the Roku Community!

I understand that you are having a hard time setting up your Roku Smart Home Plug, and I appreciate the troubleshooting steps process that you have tried to fix the issue. No worries, I am more than happy to assist you with this.

Could you please tell us first the following details?

• Did you receive a software update before the issue started?
• How far is your modem from your Roku Smart Home Plug?

In the meantime, I suggest to try this troubleshooting steps:

Factory reset your plug:

Roku Indoor Smart Plug SE

To help with the factory reset, familiarize yourself with the location of the power button and status light.

1. Plug in your smart plug if not already powered on
2. Press and hold the Power button until the status light begins to flash blue

If you need to connect your indoor plug again, visit the Roku Indoor Smart Plug SE setup instructions.

Roku Outdoor Smart Plug SE

Before you proceed, take note of the location of the power button and status light.

1. Plug in your smart plug if not already powered on
2. Press and hold one of the power buttons for 5 seconds

To confirm a successful factory reset, look to see if the status light is quickly flashing blue. If you need to connect your outdoor plug again, refer to the Roku Outdoor Smart Plug SE setup instructions.

Please let us know if this helps you to resolve your concern.

Regards,
Riamie