Smart Plug SE, connecting does not work
Bought Roku Indoor Smart Plug SE
followed all the instructions, Wi-Fi, BlueTooth, download SmartHome, and "connection failed"
device is in Pairing Mode, flashing blue fast, but app does not connect
restarted, redownloaded everything, same problem
sent Log to Roku, no response
appears that device is just a failure, dead on arrival
What to do? I don't want to return, I want the fre**king thing to work
Is Roku such a screwed-up company that they sell a small plug for few dollars that basically does not work to begin with?
A warm welcome to the Roku community, Mark_Galeck!
We understand you are experiencing difficulty connecting your Roku Smart Plug SE to your Roku mobile app. We are here to assist you!
Before we proceed, could you let us know if you are receiving any error messages during the connection process?
Please note that our Roku Smart Plug SE only works with a 2.4GHz wireless network connection that uses WPA/WPA2 security standards. If you are not certain about your connection speed, we highly recommend that you contact your internet service provider. Additionally, please ensure that you have checked the network Ghz. It should be 2.4GHz, and please try using different smartphones to see if that makes a difference.
For more information on how to resolve this issue, please visit our support page at How to Set Up Your Roku Indoor Smart Plug SE.
Hope you'll find this info useful. Let us know if you still have any questions, and we're always here to help!
Best regards,
Jharrait paired today
don't know why, everything I did the same as before, WiFi password, and pairing, and it paired today
As a feedback to you, if you care, your error messages s*ck! There is basically one error message, "failed" and nothing else
