Forum Discussion

JPR21's avatar
JPR21
Newbie
8 months ago
Solved

Smart Outdoor plug not following Rules. Please fix Roku

This smart outlet plugs are  terrible! Sometimes it follows the rule for on and off but 80 percent of time it does not work or only does on or off. So disappointed in Ruku, I have told all my friends not to waste their money on there smart plugs and outlets. I do love their streaming box, maybe they should stick to what they know. 

  • RokuRiamie-D's avatar
    RokuRiamie-D
    7 months ago

    Hi cg1010,

    Welcome to the Roku Community!

    We appreciate your letting us know that you are having an issue with your Roku Smart Outdoor plug SE which is not following the setup rules on your Roku Smart Home app. We're here to assist you with this.

    If the troubleshooting steps we suggested above do not resolve the issue, we recommend trying the following:

    Delete the Roku Smart Outdoor plug SE:

    1. On the Home screen, select your smart home device
    2. Tap Settings 
       
    3. Scroll down and tap Delete device
    4. Tap Delete or Yes to confirm your selection

    After deleting it on your Roku Smart Home app, set up again the device: How to set up your Roku Outdoor Smart Plug SE

    We hope you find this information helpful. Please let us know if the issue persists.

    Regards,
    Riamie

3 Replies

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    8 months ago

    Hi JPR21,

    Welcome to the Roku Community!

    Thank you for reporting your concern about the Roku Smart Outdoor Plug SE not following the rules you have set on your Roku Smart Home app. Don't worry, we are here to help.

    Let's see if this will work for you.

    Restart your smart plug:  To restart a Roku Outdoor Smart Plug SE, unplug it from the power source and then plug it back in.

    Delete the Rule and set it again:

    1. Tap the pencil icon from the navigation bar 
       
    2. Select Edit rules
    3. Select the rule
    4. To delete the rule, tap Delete rule

    After deleting the rule, try to add again or create.

    For reference, you can visit our Roku Support article: How to use rules to automate your Roku Smart Home devices

    We hope these troubleshooting steps will help you to resolve your concern.

    Regards,
    Riamie

    • cg1010's avatar
      cg1010
      Newbie
      8 months ago

      I have the same issue with an Outdoor smart plug. The rules are setup correctly and work as intended about 80% of the time. Deleting and recreating the rules and rebooting the device does nothing. It is clearly a bug. How about instead of a generic response that doesnt solve the issue, you get your engineering team to write a hotfix?

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        7 months ago

        Hi cg1010,

        Welcome to the Roku Community!

        We appreciate your letting us know that you are having an issue with your Roku Smart Outdoor plug SE which is not following the setup rules on your Roku Smart Home app. We're here to assist you with this.

        If the troubleshooting steps we suggested above do not resolve the issue, we recommend trying the following:

        Delete the Roku Smart Outdoor plug SE:

        1. On the Home screen, select your smart home device
        2. Tap Settings 
           
        3. Scroll down and tap Delete device
        4. Tap Delete or Yes to confirm your selection

        After deleting it on your Roku Smart Home app, set up again the device: How to set up your Roku Outdoor Smart Plug SE

        We hope you find this information helpful. Please let us know if the issue persists.

        Regards,
        Riamie