Forum Discussion

NoJumpJackFlash's avatar
NoJumpJackFlash
Binge Watcher
5 months ago
Solved

Smart Home Web View Error "Camera is not supported on this browser"

I have four indoor CS1000X cameras and they all work fine using the Andoid Smart Home app on my phone. However, the seemingly new option of using the Smart Home Web View just shows the error message "Camera is not supported on this browser" for each camera. I'm using the latest version of Firefox on Windows10. What's the fix?

  • RokuMaryEF's avatar
    RokuMaryEF
    2 months ago

    Hey everyone,

    Status Update: We believe the issue is now fixed.

    Important: Please make sure you're using Chrome, as it's the approved browser for this. Firefox isn't supported.

    Thanks for reporting this and for your patience! Please keep us posted if you're still having any issues.

    Cheers,
    Roku Community Team

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  • RokuReynan-L's avatar
    RokuReynan-L
    Retired Moderator

    Hi, NoJumpJackFlash.

    Welcome to the Roku Community!

    Thanks for bringing us this issue about the Smart Home web view. We're here to provide some steps you can try.

    Could you please try using another browser? If it doesn't work, try using another device. Let's see if that would make any difference.

    If the issue persists, please let us know.


    Thanks,
    The Roku Community Team

    • NoJumpJackFlash's avatar
      NoJumpJackFlash
      Binge Watcher

      Since Firefox has all the privacy and security features I want and use, and Google and Microsoft are not so trustworthy, I will not use another browser.

      Do you not know if Firefox - a Very commonly used browser - is supported or not? If not why?

      Please respond when you have a definitive answer.

      Thanks.

      • RokuReynan-L's avatar
        RokuReynan-L
        Retired Moderator

        Hi, NoJumpJackFlash.

        Thanks for getting back to us! 

        We'd like you to try some steps to see what the problem is. With more detailed information, we will be able to assist you further.

        Could you also please try using another device?

        Please keep us posted.

        Thanks,
        The Roku Community Team

  • As of yesterday I am not able to view my cameras on my chrome browser.  I was able to up until then.  Did something change?

    • nursesaralpn's avatar
      nursesaralpn
      Reel Rookie

      I did a chat with someone on this issue last friday and they know its a website issue but it dont seem like anything has been done about it yet 

      • RokuReynan-L's avatar
        RokuReynan-L
        Retired Moderator

        Hi everyone!

        We appreciate you letting us know that you're having this issue with being unable to view the camera on the browser. We’d like to dig a little deeper into it.

        Could you please provide us with the information we need on the accepted solution above?

        We're looking forward to your response.

        Thanks,
        Roku Community Team

    • RokuReynan-L's avatar
      RokuReynan-L
      Retired Moderator

      Hi, AnglinAcres.

      Welcome to the Roku Community!

      Thanks for letting us know about this issue. We'd like to know more about this.

      Is there any error code/message showing when you access the website? Also, have you tried using another browser or device?

      Please keep us posted.

      Thanks,
      The Roku Community Team

      • AnglinAcres's avatar
        AnglinAcres
        Channel Surfer

        I am trying to send a screenshot but it looks like I can’t attach a photo to this.

         

        But it just tells me that I can’t view the camera via browser and to open the smart home app to see the cameras