Forum Discussion

MCOS's avatar
MCOS
Channel Surfer
2 years ago

Smart home notifications not appearing on TV, cameras only recording images

I am currently using a roku doorbell, home monitoring system, and 1 indoor camera.  If I press the doorbell, I can receive a notification on my roku streaming devices, but I am not getting any notif...
RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

HI MCOS,

We appreciate you getting in contact with us and letting us know about this situation.

We were able to verify your account, and a member of our support staff has already attended to this issue for you. Our team is also aware of this issue, and we are in the process of investigating it at this time. We believe that continuing to cooperate with them in order to receive additional aid is the best course of action.

If there's anything else that we can further look into, please don't hesitate to let the community know about it.

Warm regards,

Rey

MCOS's avatar
MCOS
Channel Surfer
2 years ago

Are there any updates to the ongoing issues? 

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi MCOS,

    Thanks for keeping us posted.

    Rest assured that we have followed up your concern and information with our Support team. They will attend to your inquiry as soon as possible.

    In the meantime, your patience and understanding are greatly valued.

    All the best,
    Kash

    • MCOS's avatar
      MCOS
      Channel Surfer
      2 years ago

      Hello, just wanted to see if there have been updates. This issue is now two weeks old, and no one has been in contact with me. 

      • Glassiter's avatar
        Glassiter
        Reel Rookie
        2 years ago

        Doorbell only alerts on Roku tv if button pressed. Would like to be notified when motion detected. 

  • Jstreib87's avatar
    Jstreib87
    Newbie
    2 years ago

    I’m having the same problem