Forum Discussion
I've had the same problem as the rest of you. Fixed it by just deleting one camera (the easy one to reach)in the app, unplugged it and reinstalled it following the instructions in the app. It reinstated my subscription. Now all cameras seem to be working like they should. I didn't want to delete all cameras and start over because most are hard to reach. Also i didn't have to push the reset on the camera, just showed the RQ code to the camera and it reconnected to the WiFi on its own, very easy and quick. It all started because my credit card was updated and the payment didn't go through until I updated payment info. Subscription renewed on the web site but never renewed in the Home App. Hope this helps!
Hey everyone,
It looks like this issue has been resolved for most users!
If you're still experiencing this issue:
- Start a new thread in the Community.
We'll be closing this discussion now.
Thanks for your patience! 💜
Best,
The Roku Community Team