Smart home camera went off line last night
my Smart Home camera went off-line last night, and I have been unable to access it since. I know there was some kind of systemwide problem. Is there anything I can do remotely as I am not near that ...
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My Roku camera goes offline every single day. Every day I unplug it and plug it back in and it works for about 12 hours and goes offline again. I have a strong Internet connection and my phone and Wi-Fi box work fine I don’t know what the problem is.
Greetings Jduffie01
Welcome to the Roku Community and thanks for posting regarding your Roku Smart Home Camera.
Can you please clarify the issue you are experiencing? When you state the camera is going offline, is the Roku Smart Home Camera powering off, or is it disconnecting from your wireless network? How far is the camera from your wireless router?
With more detailed information, we will be more than happy to continue assisting you. We look forward to hearing back from you.
Thanks,
Danny
Thank you. It disconnected from the wireless network. It’s about six feet from the router.
Hello Jduffie01
Thanks for the follow up regarding the issue you are experiencing. It looks you've done quite a bit of troubleshooting regarding the issue you are experiencing.
Please be aware that I have passed along your concerns and details to our Support team who will reach out and assist you further.
If you have another issue in the future, please don't hesitate posting in the Roku Community again.
Happy Streaming,
DannyMy indoor cameras continue to go offline. We have to unplug them and reset them almost daily. It is frustrating! I have the cameras to keep an eye on my epileptic dog. My one camera is maybe 4 feet from the router. The other one is 20 feet or so. They both go offline randomly! I am beyond frustrated 😠
