Forum Discussion

frogital's avatar
frogital
Reel Rookie
4 months ago

Smart home app won't control Smart lights

I have the Smart Home app installed on both my personal Android (Galaxy S23) and work iPhone XR. I can control the lights just fine with the iPhone, but not the Android, even after force quitting and clearing cache. However, I can view my camera and get camera alerts on both phones just fine. My Android app updated to 3.2.2.441 this morning and worked with my lights this morning, but this afternoon it won't control my lights. (Please note: the correct answer is NOT "just use your iPhone"...)

Smart Home App

6 Replies

  • frogital's avatar
    frogital
    Reel Rookie
    4 months ago

    Uninstalling and reinstalling the Android app seems to have worked. I was leery to try this seeing other threads about login issues, and it doesn't seem like I should have had to do this, either.

    Not real impressed with how often I've had to reconnect lights, either. I've had my lights and camera for almost 2 years now. I'm starting to wonder about switching to a different ecosystem. This is disappointing.

    • frogital's avatar
      frogital
      Reel Rookie
      4 months ago

      So, after reinstalling the app, it stopped controlling the lights after roughly 24 hours of the reinstallation. Hopefully this is a useful breadcrumb of a bug report. I've lost faith that anyone is interested in helping here. I'm going to begin replacing my smart devices at this point. Thanks for nothing. 😞 

      • SuaSponte2000's avatar
        SuaSponte2000
        Binge Watcher
        3 months ago

        I've gone through the uninstall and reinstall 3 times so far and I'm going to have to do it again.