Forum Discussion

CN22285's avatar
CN22285
Channel Surfer
2 years ago
Solved

Smart home app won’t playback video

When I try to view recorded video from my camera through the smart home app, it stays loading and the app freezes. The button to go back to the camera selection doesn’t work. The live stream button doesn’t work. You cannot select any option and you have to force close the app. I have the latest version of the app. I will get notifications for the camera Still, but if I try to review the video, the app freezes. 

  • RokuMaryEF's avatar
    RokuMaryEF
    4 months ago

    Hey there!

    If your Roku Smart Home app is freezing, try these steps:

    1. Update the Roku Smart Home app to ensure you have the latest version.
    2. Check the firmware on your Roku Camera to ensure it’s up to date.
    3. Test other devices to see if they can access the internet using the same WiFi.
    4. Restart your router and restart your Roku Smart Home device.

    If the issue is still happening, start a new thread or check for similar ones in the Community.

    We’ll be closing this discussion now.

    Thanks for reaching out!
    The Roku Community Team

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi CN22285,

    Greetings from the Roku Community!

    We'd to be of assistance with this issue on your Smart Home app and we appreciate your report about this.

    Let's try reinstalling the Smart Home app and then give it a shot to see if that reproduces the same issue.

    Please keep us posted!

    Thanks,
    Rey

    • Dabernat's avatar
      Dabernat
      Newbie
      2 years ago

      I’m waiting to find an answer to this problem too.  All the other threads on this topic are different people telling you to uninstall and reinstall the app.  It doesn’t solve the problem.  I’m beginning to think I need a new flood light camera from another company.

  • RokuMaryEF's avatar
    RokuMaryEF
    Community Moderator
    4 months ago

    Hey there!

    If your Roku Smart Home app is freezing, try these steps:

    1. Update the Roku Smart Home app to ensure you have the latest version.
    2. Check the firmware on your Roku Camera to ensure it’s up to date.
    3. Test other devices to see if they can access the internet using the same WiFi.
    4. Restart your router and restart your Roku Smart Home device.

    If the issue is still happening, start a new thread or check for similar ones in the Community.

    We’ll be closing this discussion now.

    Thanks for reaching out!
    The Roku Community Team