Forum Discussion

Jerret's avatar
Jerret
Newbie
11 months ago
Solved

Smart Home App prompted to update the app, but no update option on Playstore

I am also experiencing the same issue. App worked just fine to get the new cameras I purchased hooked up and worked great... For 1 hour. Now nothing. Uninstalled, cleared cache and all app data, restarted phone- I tried everything. Now i have a new dog at home I can't keep an eye on and $200 less in my pocket. Thank you for that 👎

This appears to be an ongoing issue after finding many articles online and on the forum with people stating the same issue. Get your heads out of your asses and fix this issue. 

(Samsung Galaxy S24 Ultra)

 

  • RokuRey-V's avatar
    RokuRey-V
    11 months ago

    Hi Community users,

    Thank you for your patience as we worked to resolve the issue. We are pleased to let you know that the problem has been successfully fixed. Feel free to download the latest version of your Smart Home App to enjoy the improvements.

    If you have any further questions or require assistance in the future, please feel free to reach out to us. We are committed to providing support and are ready to assist you whenever you need it.

    Regards,
    Reyn

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      11 months ago

      Greetings fesipps3rd Jerret,

      Thanks for reaching out to us and sharing your report about this issue with the Smart Home app. Please be advised that we are aware of the issue, and the engineering team is currently investigating it. In the meantime, we'll need your help with the details below.

      • Phone Brand:
      • Model:
      • App Store Version:
      • Android phone version:

      We'll be looking forward to your update.

      Regards,
      Rey

       

  • AprilRagsdale's avatar
    AprilRagsdale
    Channel Surfer
    11 months ago

    Still having issuing with the app. There is no update available through Google Play Store. I've tried all the suggestions to. 

    • AprilRagsdale's avatar
      AprilRagsdale
      Channel Surfer
      11 months ago

      Apparently this is an on going issue for a while now. I'm about to cancel my subscription and go with another service. I pay money to be able to check on my kids and animals while I'm at work. This is ridiculous