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Saltycracker's avatar
Saltycracker
Channel Surfer
3 years ago

Smart Home App on Samsung tablet

The Roku Smart Home mobile App works fine on Samsung Android mobile phone but I doesn't work on Samsung Android tablet, Android version 10. At App sign in screen the reply is "The email or password provided does not match our records". Account is legit and active. 

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  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    Saltycracker 

    Thanks for the inquiry.

    Are you making sure to sign into your existing Roku account?

    Please keep us posted and we will be able to assist you further.


    Thanks,
    Danny