Forum Discussion

Unicorntails101's avatar
Unicorntails101
Channel Surfer
10 months ago
Solved

Smart Home app Error when logging in on phone

This is the second post I can't login on the phone app. Never an issue until I was logged out in June with the last update. I can see camera on tv and my tablet. I need this fixed. Seems noone wants to respond to my last response

  • RokuRiamie-D's avatar
    RokuRiamie-D
    9 months ago

    Hi Unicorntails101,

    Just a follow-up with troubleshooting steps for the issue of being unable to log in to the Roku Smart Home app. Please try the following:

    1. At the app's login screen, do not click "Sign in as" where the email address is already filled in.
    2. Instead, click "Use a different Roku account" at the bottom
    3. Enter the email (You can use the same one as it showed up on the previous page)
    4. Enter the account password and hit Sign in.

    This will sign in as new again and bypass the saved credentials, as there may have been an error.

    Please keep us posted.

    Regards,
    Riamie

  • RokuRiamie-D's avatar
    RokuRiamie-D
    8 months ago

    Hi surfgermany,

    Welcome to the Roku Community!

    We understand that you are unable to log in with your Roku Smart Home app due to an error message stating, "Something went wrong. Please try again." No worries, we're here to help you with this.

    Let's see if this will work for you.

    1. At the app's login screen, do not click "Sign in as" where the email address is already filled in.
    2. Instead, click "Use a different Roku account" at the bottom
    3. Enter the email (You can use the same one as it showed up on the previous page)
    4. Enter the account password and hit Sign in.

    This process will allow you to sign in as a new user, effectively bypassing any previously saved credentials. This action can be useful in case the existing login information has been incorrectly entered.

    We hope you find this information helpful. Please keep us posted.

    Regards,
    Riamie

14 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    10 months ago

    Hi Unicorntails101,

    Thanks for posting here in the Roku Community!

    We apologize for the inconvenience you're experiencing logging into the Roku Smart Home App. We understand how frustrating this can be, and we're here to assist you in resolving the issue. To successfully log in to the Roku Smart Home App, we recommend changing your account password. You can learn how to reset your password here: Password Reset.

    If you're still unable to log in with the Roku Smart Home App, please keep us posted, and we'll continue to assist you.

    Best regards,
    John

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        10 months ago

        Hi Unicorntails101,

        Thanks for keeping us posted!

        We acknowledge your concern, and we would be pleased to assist. Have you signed in with the Roku Smart Home app using your correct credentials? Also, are you receiving any error codes or messages?

        We look forward to hearing from you soon.

        Thanks,
        John

  • surfgermany's avatar
    surfgermany
    Newbie
    8 months ago

    when I open the smart home app on my s22 it now come to a screen saying login as (insert account email) in a large purple box.  When I tap the box it gives "something went wrong please try again".  Have unistalled and reinstalled app cams work fine on tv.  is there a fix?

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      8 months ago

      Hi surfgermany,

      Welcome to the Roku Community!

      We understand that you are unable to log in with your Roku Smart Home app due to an error message stating, "Something went wrong. Please try again." No worries, we're here to help you with this.

      Let's see if this will work for you.

      1. At the app's login screen, do not click "Sign in as" where the email address is already filled in.
      2. Instead, click "Use a different Roku account" at the bottom
      3. Enter the email (You can use the same one as it showed up on the previous page)
      4. Enter the account password and hit Sign in.

      This process will allow you to sign in as a new user, effectively bypassing any previously saved credentials. This action can be useful in case the existing login information has been incorrectly entered.

      We hope you find this information helpful. Please keep us posted.

      Regards,
      Riamie

  • Jewels64's avatar
    Jewels64
    Newbie
    8 months ago

    I was knock out of my android Smart Home account last night. I can still see the cameras on my connected Roku TV.. I read the forums. I deleted my android app and reinstalled it to make sure I have the latest version. It still pops up with "something went wrong...please try again."

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      8 months ago

      Hi Jewels64,

      Welcome to the Roku Community!

      Thanks for letting us know that you are having trouble accessing your Roku Smart Home app. No worries, we are here to help.

      We suggest you try the troubleshooting steps we provided above. You can also try downloading the Roku Smart Home app to another mobile device and logging in with the same Roku account credentials. Additionally, ensure that your Android phone is running the latest software version.

      Please let us know if the issue persists, we would be more than willing to assist.

      Regards,
      Riamie