Forum Discussion

Anonymous's avatar
Anonymous
2 years ago
Solved

Smart Home app demands I enable two-factor authentication - even after turning it off

Had this app forever and now it's suddenly decided not to work unless I enable two-factor authentication. I don't want it enabled but the app refuses to open until I enable it. Turning off the featur...
  • RokuRiamie-D's avatar
    RokuRiamie-D
    11 months ago

    Hi adamswitzer202,

    Greetings from the Roku Community!

    We are glad to have you here sharing your concern about the two-step verification on your Roku Smart Home app. We would be more than willing to provide you with further details.

    Please note that using the Roku Smart Home app requires enabling two-step verification for added security. Disabling it is not permanent. Thank you for your understanding.

    Cheers,
    Riamie

bbjc's avatar
bbjc
Reel Rookie
2 years ago

Got this for the first time this morning - don’t want to do it but to make it worse - I have tried several times (timing out at 10 minutes each time) but it never actually texts me the code so.. I can’t even set it up just to see my own cameras or turn on my smart plugs, or light bulbs.. 

 

I have loved these products for a while but this is absolutely ridiculous on several levels. 

lisagonzalez99's avatar
lisagonzalez99
Reel Rookie
2 years ago

Yes, the problem with two factor for the smart home app is that the app is not just for the cameras, it is for the plugs, which I use many times per day for turning on and off different lights in my house. It is ridiculous to type in a code every time just to do this

  • RokuAustin's avatar
    RokuAustin
    Community Manager
    2 years ago
    lisagonzalez99 wrote:

    Yes, the problem with two factor for the smart home app is that the app is not just for the cameras, it is for the plugs, which I use many times per day for turning on and off different lights in my house. It is ridiculous to type in a code every time just to do this

    Hi Lisa! lisagonzalez99 Once you use two factor one time, you won't be prompted again. There is a menu item that says "turn off two factor" that is not working at this time and will be updated. Don't use that menu item, and you won't be prompted each time. Let us know how it goes.