Forum Discussion

Anonymous's avatar
Anonymous
2 years ago
Solved

Smart Home app demands I enable two-factor authentication - even after turning it off

Had this app forever and now it's suddenly decided not to work unless I enable two-factor authentication. I don't want it enabled but the app refuses to open until I enable it. Turning off the featur...
  • RokuRiamie-D's avatar
    RokuRiamie-D
    11 months ago

    Hi adamswitzer202,

    Greetings from the Roku Community!

    We are glad to have you here sharing your concern about the two-step verification on your Roku Smart Home app. We would be more than willing to provide you with further details.

    Please note that using the Roku Smart Home app requires enabling two-step verification for added security. Disabling it is not permanent. Thank you for your understanding.

    Cheers,
    Riamie

KenFow's avatar
KenFow
Channel Surfer
2 years ago

I followed your advice and went thru settings up the 2FA on a family member phone and turned 2FA off But after closing the app was forced to enter the 2FA again, this doesn’t work and if it doesn’t get fixed very soon I am done with Roku 

RokuAustin's avatar
RokuAustin
Community Manager
2 years ago
KenFow wrote:

I followed your advice and went thru settings up the 2FA on a family member phone and turned 2FA off But after closing the app was forced to enter the 2FA again, this doesn’t work and if it doesn’t get fixed very soon I am done with Roku 

KenFow Hi Ken! If you don't use the menu item to turn off 2FA, it will not prompt you for 2FA again on login. We realize that menu item needs to be updated and are planning to push out a new update.

Do not disable 2FA, and it shouldn't prompt you again after the first login. Let us know how it goes.

  • KenFow's avatar
    KenFow
    Channel Surfer
    2 years ago

    Forced again to do 2fa, this is beyond getting old. I will be finding a new type of smart lightbulb