Forum Discussion

Anonymous's avatar
Anonymous
2 years ago
Solved

Smart Home app demands I enable two-factor authentication - even after turning it off

Had this app forever and now it's suddenly decided not to work unless I enable two-factor authentication. I don't want it enabled but the app refuses to open until I enable it. Turning off the featur...
  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    Hello! bryandirect,

    Thanks for posting in the Roku Community!

    We understand that you require assistance in turning off two-factor authentication. We are happy to help.

    Turn off Website 2FA
    1. Go to my.roku.com.
    2. Sign in (If not already signed in)
    3. Tap "Account info"
    4. At the bottom of the screen, click the button directly under "Two-Step Verification."
    5. To the right of the button, it will now show "Two-step verification is off."
    6. Click the "Save changes" button.

    Could you please try this and let us know if it helps with the issue you're facing?

    Thanks,
    Arjiemar

  • RokuRiamie-D's avatar
    RokuRiamie-D
    6 months ago

    Hi adamswitzer202,

    Greetings from the Roku Community!

    We are glad to have you here sharing your concern about the two-step verification on your Roku Smart Home app. We would be more than willing to provide you with further details.

    Please note that using the Roku Smart Home app requires enabling two-step verification for added security. Disabling it is not permanent. Thank you for your understanding.

    Cheers,
    Riamie

  • RokuRiamie-D's avatar
    RokuRiamie-D
    5 months ago

    Hi Mack4,

    Welcome to the Roku Community!

    We understand that you want to remove the two-step verification from your Roku Smart Home app. We would be more than willing to provide you with further details about this.

    Please be advised that the two-step verification on your Roku Smart Home app cannot be removed, as it plays a crucial role in securing your Roku account and the Roku Smart Home app. However, we appreciate your input about this matter and our Roku team will be aware of this.

    In the meantime, your patience and cooperation would be appreciated as we work to improve our Roku Smart Home app. Thank you for your understanding.

    Cheers,
    Riamie

RokuAustin's avatar
RokuAustin
Community Manager
2 years ago

We appreciate your feedback! Roku is dedicated to making your Smart Home experience secure and worry-free. We are now requiring two-factor authentication on all Roku Smart Home accounts to give you the most secure account.

You can learn more about 2-factor Authentication here: How to enable two-factor verification on the Smart Home app.

Your feedback is important to us and I want to assure you that we'll pass it along to our product team.

Dcmanryan's avatar
Dcmanryan
Newbie
2 years ago

Did the genius who decided to require two factor authentication could maybe try to think outside the box for 10 seconds and consider maybe, just maybe, multiple people who each have a phone like to check in on pets? Now that can’t be done easily as you have to text the other person the code. Not to mention every time I open the app now not one camera will connect until it turn it off via the app and back on and wait for it to reconnect. Your team has proven to be beyond incompetent and I’m moving on from this garbage I’m paying $10/month for to view and can’t even do that now. Stick with streaming devices and abandon the camera business. 

  • ACCM's avatar
    ACCM
    Reel Rookie
    2 years ago

    It’s not sending me the code either!!!
    There’s a random car parked in my driveway and I can’t even check my camera to see who tf it is!!! Annoyed is an understatement!!! Of course you took your payment yesterday and pissed me off today!!! I typed in my number because I cannot get around the screen AT ALL, otherwise but NO CODE!!! This needs to be fixed NOW! Or I want my money back and I’ll get different cameras!!!

  • loopyc's avatar
    loopyc
    Streaming Star
    2 years ago

    I am locked out of my account now…because, I DON’T HAVE A MOBILE PHONE, JUST LANDLINE, AND WITH NO OTHER OPTION GIVEN…CAN’T COMPLETE 2FA PROMPT.

    I use my camera and app with an iPad and/or Roku TV/my computer because I am in a rural area and have no cell coverage here (my internet is a ‘fixed wireless system’).

     

  • WellFuku2's avatar
    WellFuku2
    Channel Surfer
    2 years ago

    How do I get a refund for all this hardware I bought now that Roku have blocked me from using it? 3 cameras are now unusable because of Rokus absurd stance and treatment of customers. Forced to use text message verification. I don’t trust YET ANOTHER APP asking for my phone. I haven’t been able to use or check these cameras.

    12 years I’ve had Roku and promoted it… this is embarrassing. How incompetent of management could approve this? 

    The hardware I bought is now BRICKED by Roku. Never buying another camera and I am so sick that I bought 3 tv devices. I’ll have to find something new.

    Does anyone know another app to connect these unusable cameras to now?