Forum Discussion

willifast's avatar
willifast
Channel Surfer
2 years ago

Smart Home App - unable to login to app with same credentials as used to access roku.com via browser

Hello I am getting a 'UN/Pwd' do not match error when trying to login to the Smart Home app. I can use the same UN/Pwd to login on my pc (browser - roku.com) and if I use Chrome on my smartphone (an...
Nikkilugo915's avatar
Nikkilugo915
Reel Rookie
2 years ago

I’m logged out and not letting log back in it tells me to reset password which I do and then when I sign in it says no account found , I pay for monthly subscription too I’m gettin notification about the camera but not letting log in app 

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi willifast Nikkilugo915,

    Thanks for reaching out to us here in the Roku Community!

    Thanks for bringing this to our attention. We are aware of the app issue. Our engineering team is currently working on it. Please try the app again later.

    Your patience and understanding are highly appreciated at this time.

    All the best,

    Chel

    • willifast's avatar
      willifast
      Channel Surfer
      2 years ago

      Thank you for the update and efforts to resolve! I'll try again later as suggested. Have a wonderful day!