Hi Joey6,
Greetings and welcome to the Roku Community!
Thanks for flagging this issue you've encountered with us, and we're sorry for the trouble. This information and concern have been forwarded to our team, who will further investigate this issue. They will be taking a closer look at this and address it for a fix. Once we gather more details and updates from the appropriate Roku team who'll look at this, we'll provide an update here in this thread.
We value your patience and understanding as we work on this for the time being.
All the best,
Kash
Ya I haven't been able to log on on any device moto 5g/moto2021 stylus but I can log onto roku.com in a browser my TVs still work to use the cameras but no access to the lights or login through smart home or rokutv app this has to be a server issue I've reset my password like 5 times and I even did a 8 character password with a number and a symbol as per the listing on the side (not on the app BTW) and once I was reset and loged in I force changed the password on the website and it still didn't work. Also ever time in between PW changes I cleared cahche data unistalled the apps and rebooted my phone and cleared the phone temp cache on relaunch and there is no way that should be happening this has to be a roku issue that's about the max amount of trouble shooting I can do on my end so ya needed help bad.
Hello Magicshando,
Thank you for posting on the Roku Community. We acknowledge the issue you are experiencing with the Smart Home app, and our team is currently investigating it. We hope to fix this issue as soon as possible.
We appreciate your patience and understanding while we work on resolving the problem.
Best regards,
Rey
Sounds like a lot of this is happening 😳
So what I did I chatted with someone from Roku they resseted my password and I logged in thankfully idk what’s going on or why it happened in first place cuz I swear I reset my password too but I would say y’all reach out to someone from Roku and chat with someone online
Hear ya... not working... maybe hacked?
