Hi willifast,
Thanks for reaching out to us, and welcome to the Roku Community!
We're sorry to hear about this experience. The information and concern you've mentioned with us have been forwarded to the appropriate Roku team, who'll take a closer look at the issue and address it. Once we hear back from them, we'll provide an update here in this thread.
We value your patience and understanding as we work on this.
All the best,
Kash
I'm running into the same problem on Android Samsung AO 3 s. I tried to access my camera that has been working since February and it kept saying try again try again and wouldn't let me do anything and wouldn't connect the camera. So I restarted the camera and then I ended up deleting it. Then I went to Google Play and I uninstalled and then installed the smart home app again. Now I can log into my Roku account roku.com just fine and I changed my password but when I go to the smart home app it automatically asked me to sign in and I have tried everything manually doing it autofilling it trying to create a new account which it won't let me it just keeps saying that the password and email account don't match. Please advise
Hi Joey6,
Greetings and welcome to the Roku Community!
Thanks for flagging this issue you've encountered with us, and we're sorry for the trouble. This information and concern have been forwarded to our team, who will further investigate this issue. They will be taking a closer look at this and address it for a fix. Once we gather more details and updates from the appropriate Roku team who'll look at this, we'll provide an update here in this thread.
We value your patience and understanding as we work on this for the time being.
All the best,
Kash
Ya I haven't been able to log on on any device moto 5g/moto2021 stylus but I can log onto roku.com in a browser my TVs still work to use the cameras but no access to the lights or login through smart home or rokutv app this has to be a server issue I've reset my password like 5 times and I even did a 8 character password with a number and a symbol as per the listing on the side (not on the app BTW) and once I was reset and loged in I force changed the password on the website and it still didn't work. Also ever time in between PW changes I cleared cahche data unistalled the apps and rebooted my phone and cleared the phone temp cache on relaunch and there is no way that should be happening this has to be a roku issue that's about the max amount of trouble shooting I can do on my end so ya needed help bad.
Hello Magicshando,
Thank you for posting on the Roku Community. We acknowledge the issue you are experiencing with the Smart Home app, and our team is currently investigating it. We hope to fix this issue as soon as possible.
We appreciate your patience and understanding while we work on resolving the problem.
Best regards,
Rey
Hello, haven't heard of any resolution - but have an update. I loaded the Roku Smart Home app on an ipad running the latest IOS and was able to log in to my account and see the same 4 cameras that I've had setup for a while now. All config settings such as detection were the same as before.
So, bottom line, it seems the problem is specific to my android phone's ability to run the app. I saw another person mention their having the same problem on their android instrument.
I am the only person who uses the Smart Home app to manage / monitor cameras and I only have my android phone to do so. Please advise as to if I can work with a tech rep to resolve this. I'm available any time to do so. Should I just start a chat session with a support rep?
Thank you!
