Forum Discussion

Truexjr19's avatar
Truexjr19
Reel Rookie
2 years ago

Smart Bulbs will not go into pairing mode after upgrading Wi-Fi

we’ve had our bulbs for about a week. We had to update the firmware on our Wi-Fi and now the bulbs will not go into pairing mode for us to connect them to the new Wi-Fi name and password
Truexjr19's avatar
Truexjr19
Reel Rookie
2 years ago

The issue is that they won’t go into pairing mode for us to connect them to the new Wi-Fi. 

RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi Truexjr19,

Thank you for the update! 

Have you attempted to reset the bulbs to see if it resolves the issue? Additionally, please ensure that your new Wi-Fi network is compatible with 2.5Ghz devices.

Please keep us posted!

Thanks,

Rey

  • Truexjr19's avatar
    Truexjr19
    Reel Rookie
    2 years ago

    They won’t reset. We’ve turned the switch on and off like you’re supposed to. We’ve tried different sockets and places in the house and they will not reset. 

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi Truexjr19,

      Thank you for keeping us posted!

      Please be aware that I have passed along your concerns and details to our Support team. They will follow up and assist you further.

      If you have another issue in the future, please don't hesitate to post in the Roku Community again.

      Regards,

      John

      • jencinias's avatar
        jencinias
        Reel Rookie
        2 years ago

        Hi John, I am having the same issue with my smart bulbs after changing my Wifi. Can you assist?