Hi Truexjr19,
A warm welcome here in the Roku Community!
Thanks for letting us know about the issue you're experiencing with your Roku Smart bulb.
For upgrading any network equipment or changing the network name and/or password, you'll likely need to look at our Support articles.
Visit: Update the Wi-Fi settings for your smart home device.
Please let us know if there are any other concerns or questions.
All the best,
Chel
The issue is that they won’t go into pairing mode for us to connect them to the new Wi-Fi.
Hi Truexjr19,
Thank you for the update!
Have you attempted to reset the bulbs to see if it resolves the issue? Additionally, please ensure that your new Wi-Fi network is compatible with 2.5Ghz devices.
Please keep us posted!
Thanks,
Rey
They won’t reset. We’ve turned the switch on and off like you’re supposed to. We’ve tried different sockets and places in the house and they will not reset.
Hi Truexjr19,
Thank you for keeping us posted!
Please be aware that I have passed along your concerns and details to our Support team. They will follow up and assist you further.
If you have another issue in the future, please don't hesitate to post in the Roku Community again.
Regards,
John
