Forum Discussion

Truexjr19's avatar
Truexjr19
Reel Rookie
2 years ago

Smart Bulbs will not go into pairing mode after upgrading Wi-Fi

we’ve had our bulbs for about a week. We had to update the firmware on our Wi-Fi and now the bulbs will not go into pairing mode for us to connect them to the new Wi-Fi name and password
RokuJechealR's avatar
RokuJechealR
Retired Moderator
2 years ago

Hi Truexjr19,

A warm welcome here in the Roku Community!

Thanks for letting us know about the issue you're experiencing with your Roku Smart bulb.

For upgrading any network equipment or changing the network name and/or password, you'll likely need to look at our Support articles.

Visit: Update the Wi-Fi settings for your smart home device.

Please let us know if there are any other concerns or questions.

All the best,

Chel

  • Truexjr19's avatar
    Truexjr19
    Reel Rookie
    2 years ago

    The issue is that they won’t go into pairing mode for us to connect them to the new Wi-Fi. 

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Hi Truexjr19,

      Thank you for the update! 

      Have you attempted to reset the bulbs to see if it resolves the issue? Additionally, please ensure that your new Wi-Fi network is compatible with 2.5Ghz devices.

      Please keep us posted!

      Thanks,

      Rey

      • Truexjr19's avatar
        Truexjr19
        Reel Rookie
        2 years ago

        They won’t reset. We’ve turned the switch on and off like you’re supposed to. We’ve tried different sockets and places in the house and they will not reset.