we’ve had our bulbs for about a week. We had to update the firmware on our Wi-Fi and now the bulbs will not go into pairing mode for us to connect them to the new Wi-Fi name and password
this is ridiculous. Obviously, it's a little more of an issue than just turning the bulb off for 5 seconds and then resetting it by turning the bulb on and off 3 times to get the bulb to pulsate and return it to factory settings and pairing mode. This doesn't look good for Roku.
Why is it that all these complaints of not being able to get it back into pairing mode happening around the same time. If the smart devices are stored in Roku's cloud, and if there are this many complaints of the same issue, then don't you think there is some sort of bug related to your cloud that caused all these identical issues.
Saying the same solution over and over again obviously isn't going to make this better. I'm losing confidence in Roku's smart devices. Unless there is a new solution besides turning the bulb on and off 3 times, then it looks like I will have to find a new replacement. I knew I should have gone with the smart switch instead of the smart bulb.
Hi Truexjr19,
A warm welcome here in the Roku Community!
Thanks for letting us know about the issue you're experiencing with your Roku Smart bulb.
For upgrading any network equipment or changing the network name and/or password, you'll likely need to look at our Support articles.
Visit: Update the Wi-Fi settings for your smart home device.
Please let us know if there are any other concerns or questions.
All the best,
Chel
The issue is that they won’t go into pairing mode for us to connect them to the new Wi-Fi.
