Forum Discussion

pmgus's avatar
pmgus
Newbie
9 months ago

SLEEP ROUTINE not working also

I'm having the exact same issue as others have posted: sleep routine worked for a few days/nights, then stopped. I have tried everything such as deleting the bulbs from the app and re-pairing them and uninstalling the app then reinstalling, etc... Nothing works. Asking ROKU to please fix this issue or delete the option altogether. 

1 Reply

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    9 months ago

    Hi, pmgus 

    Thanks for posting, and welcome to the Roku Community.

    We appreciate you for letting us know about the issue you have encountered with the Sleep Routine, and we're here to help.

    We suggest you to perform these troubleshooting steps:

    • Reset the bulb: remove the bulb inside the app.
    • Reset the app: sign out and refresh the app for about 60 seconds, then re-sign in.
    • Reconnect to the app: re-add the bulb and set your preferred sleep schedule.

    If the issue persists, we will forward this information to the appropriate Roku team for further investigation. We kindly request that you provide us with additional details to ensure we can provide the best assistance.

    • Roku Smart Home device model and Mac Address. (Smart Home mobile app, > Settings> Device info)
    • Please provide us with the Log ID when this issue occurs (from the Roku Smart Home Account > Roku Support > Submit a log).

    We hope for your response regarding this matter.

    Best wishes,
    Kash