Forum Discussion

jyunderhill's avatar
31 days ago

Shutting off the spotlight in live view does not work

I set up my camera a few days ago. Shutting off the spotlight in live view does not work. This is my second battery camera since June 2025 with issues.

 

7 Replies

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator

      Thanks for the photo! debbydecker​ 

      Just to confirm, you did try removing and then adding the camera to the Smarthome app, correct? If so, can you please share when you first noticed this issue?

      Roku Community Team

  • RokuMaryEF's avatar
    RokuMaryEF
    Community Moderator

    Welcome! jyunderhill​ 

    Sorry to hear you’re having trouble. We’d like to take a closer look at the issue with your Roku Camera’s spotlight, but we’ll need a bit more info first.

    Could you share a few details?

    • What exactly is happening?
    • Are you seeing any error messages?
    • If possible, a short video of the issue would be super helpful!

    Once we have that, we’ll be able to assist you further. Thank you!
    Roku Community Team

    • debbydecker's avatar
      debbydecker
      Reel Rookie

      I'm having the same problem. Turned camera off and back on. Restarted app and phone...spotlight still on!!!

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator

        Hey there! debbydecker​ 

        I understand that you're also having the issue. To help us with your concern, could you please share the model of your Roku Camera

        We'll wait for your response!

        Roku Community Team