Forum Discussion
RokuEuniceL
3 years agoRetired Moderator
Hi huntmarv,
Thanks for posting here in the Roku Community!
We understand you are having problems with your Roku Outdoor Camera SE not recording. We're happy to help. Please follow these steps:
- Ensure that the Roku Smart Home app and camera firmware are up to date.
- Ensure that detects motion and detects sound are turned on in the Events Recording setting.
- Check if there are no event recording schedules.
- Turn the detection sensitivity to 100.
- Check to see if there are any scheduled Rules that might affect when Event Recordings take place.
- Restart the modem and router, and ensure that the camera is connected to the network and receiving enough connection.
- Restart Camera.
- Restart the Roku Smart Home App and try to sign out and sign back in.
Let us know if this works.
All the best,
Eunice