Forum Discussion

Beerad's avatar
Beerad
Reel Rookie
4 months ago
Solved

Roku Wireless Outdoor SE Camera cloud icon

We have had our Roku Wireless SE cameras for a month now and they have been nothing but trouble. The cameras constantly go offline or have some type of issue that prevents them from working.  Have the upper tier home subscription and it isn’t any better than the free one. I regret ever buying the Roku camera and wouldn’t recommend these to anyone. 

smart home subscription
  • RokuReynan-L's avatar
    RokuReynan-L
    4 months ago

    Hi, Beerad.

    Greetings from the Roku Community!

    We appreciate you reaching us about your camera being offline. We're here to help.

    Here are some steps you can try:

    1. Make sure the Roku Smart Home app and camera firmware are up to date.
    2. Power cycle the camera.
    3. Restart your router. 

    If the issue persists, please let us know.

    Thanks,
    The Roku Community Team

4 Replies

  • RokuReynan-L's avatar
    RokuReynan-L
    Retired Moderator
    4 months ago

    Hi, Beerad.

    Greetings from the Roku Community!

    We appreciate you reaching us about your camera being offline. We're here to help.

    Here are some steps you can try:

    1. Make sure the Roku Smart Home app and camera firmware are up to date.
    2. Power cycle the camera.
    3. Restart your router. 

    If the issue persists, please let us know.

    Thanks,
    The Roku Community Team

    • Beerad's avatar
      Beerad
      Reel Rookie
      4 months ago

      I am still having the same issue. At least once a day one or both cameras go offline. Causing me to reset my router of power cycle the cameras. These cameras have become a full time job just managing them. 

    • Beerad's avatar
      Beerad
      Reel Rookie
      4 months ago

      I am still having the same issue with my cameras  every day. I shouldn’t have to reset my router everyday and or power cycle my cameras.’