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Cass99's avatar
Cass99
Reel Rookie
10 months ago
Solved

Roku wired outdoor camera wont connect to new Wi-Fi

Pls make the information available to all! I have the exact same issue! And cannot reconnect my camera to the new wifi. My camera will not reset and I would like to know how to relapse this issues. As it seems to be one many have! Thanks.

  • RokuRiamie-D's avatar
    RokuRiamie-D
    8 months ago

    Hi Kimberlyhalcomb,

    Thanks for your first post in the Roku Community!

    We're here to help you with your issue about your Roku camera that won't connect to your new internet service.

    When connecting your Roku Smart Home camera to a new internet service, you need to set up the camera again.

    Let's see if this will work for you. Kindly follow the troubleshooting steps below:

    Reset up your device:
    First, you need to remove the camera from the Roku Smart Home app. 

    1. On the Home screen, select your smart home device
    2. Tap Settings
    3. Scroll down and tap Delete device
    4. Tap Delete or Yes to confirm your selection

    If removing the application will not work, proceed to the next steps:
    IMPORTANT: For indoor camera models supporting a micro SD card, remove the storage device before performing a factory reset.

    1. Plug in your camera if not already powered on
    2. Press and hold the Setup button for 10 seconds
    3. Wait at least 30 seconds for your camera to restart

    After a successful reset, you will see a blue pulsing status light on your camera and you'll be ready to set up your camera again. 

    For more details please visit our Roku Support article: How to set up your Roku Outdoor Wired Camera SE

    We hope you find this information helpful.

    Regards,
    Riamie

2 Replies

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      8 months ago

      Hi Kimberlyhalcomb,

      Thanks for your first post in the Roku Community!

      We're here to help you with your issue about your Roku camera that won't connect to your new internet service.

      When connecting your Roku Smart Home camera to a new internet service, you need to set up the camera again.

      Let's see if this will work for you. Kindly follow the troubleshooting steps below:

      Reset up your device:
      First, you need to remove the camera from the Roku Smart Home app. 

      1. On the Home screen, select your smart home device
      2. Tap Settings
      3. Scroll down and tap Delete device
      4. Tap Delete or Yes to confirm your selection

      If removing the application will not work, proceed to the next steps:
      IMPORTANT: For indoor camera models supporting a micro SD card, remove the storage device before performing a factory reset.

      1. Plug in your camera if not already powered on
      2. Press and hold the Setup button for 10 seconds
      3. Wait at least 30 seconds for your camera to restart

      After a successful reset, you will see a blue pulsing status light on your camera and you'll be ready to set up your camera again. 

      For more details please visit our Roku Support article: How to set up your Roku Outdoor Wired Camera SE

      We hope you find this information helpful.

      Regards,
      Riamie