Forum Discussion

Twmears3's avatar
Twmears3
Reel Rookie
2 years ago
Solved

Roku video doorbell not staying connected to WiFi

Our video doorbell won't stay connected to the WiFi. It connected for like a week after we got it. Then would only take pictures no videos. Factory reset multiple times. It will connect at first but ...
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    We appreciate you for keeping us posted, Twmears3 

    For this matter, we recommend visiting this support article at How to fix Roku Smart Home device offline issues. This includes guided steps, instructions, and further information on how to troubleshoot and fix the offline issues with your Roku Smart Home Device.

    Please keep us posted on how this works, and we'll continue to assist you.

    Best wishes,
    Kash

  • RokuEuniceL's avatar
    RokuEuniceL
    2 years ago

    Hi Twmears3,

    Thank you for keeping us posted here in the Roku Community!

    We appreciate you letting us know about your problem with your Roku Video Doorbell. We will work with you to know what went wrong so we can assist you further and fix the issue.
    We recommend performing the below steps to see if you can resolve the issue:

    1. Restart your network router.
    2. Restart your Roku Video Doorbell.
    3. Factory reset your Roku Video Doorbell and set up your Roku Video Doorbell and Chime SE again.

    Let us know how it goes, and we'll be glad to further assist you.

    Kind regards,                                                                                                                                      Eunice

  • RokuRiamie-D's avatar
    RokuRiamie-D
    7 months ago

    Hi Feisty5Footer txgulfgal1,

    Thanks for posting in the Roku Community!

    Thank you for informing us about the connectivity issue with your Roku Wire-Free Video Doorbell. We appreciate the troubleshooting steps you have already taken to resolve the problem, and we are happy to assist you in sorting this out.

    Let's see if this will work for you.

    • Make sure the Roku Smart Home app and doorbell firmware are up to date.
    • Resetup the Roku Wire-Free Video Doorbell
      You do not need to remove your smart home device from the mobile app to set it up again. Simply follow the steps below and see if that resolves your issue.
    1. Open the Home  screen
    2. Tap the plus sign from the navigation bar
    3. Select Add device
    4. Select your device category and then select a device
    5. Follow the on-screen instructions

    For more details, please visit our Roku Support article: How to fix Roku Smart Home device offline issues

    Please let us know if the issue persists, we would be more than willing to assist.

    Regards,
    Riamie

  • RokuRiamie-D's avatar
    RokuRiamie-D
    7 months ago

    Hi Feisty5Footer,

    Thank you for the response!

    Thank you for your cooperation and for following the troubleshooting steps we provided. Please check your direct messages, as we have sent you a private message for further details and assistance.

    Thank you for your understanding. We look forward to your response.

    Regards,
    Riamie

trinityrenee34's avatar
trinityrenee34
Newbie
11 months ago

I am currently having this same issue with my wire free doorbell camera. It rings inside but I cant see the video footage. I have reset my Wi-Fi , even changed the whole information and it still will not connect. It is getting very frustrating, I have submitted something with Roku but i have gotten nothing back. 

vigg617's avatar
vigg617
Newbie
11 months ago

Same issue here. Then it just stopped working altogether.  Reset many times, reboots of router no help. Called Roku and the blamed my isp. I called isp and they said nothing is wrong. They can see the chime portion connecting. Called Roku back and they sent another doorbell. Same thing. Even ditched the isp router and put my own in and same issue. I’m gonna try calling them again for another doorbell. 

  • vigg617's avatar
    vigg617
    Newbie
    11 months ago

    Plugged it back in to send a screen cap of the issue and it worked. But now that it works I can see a blurry spot in the middle of the screen. Turns out that the lens of the replacement unit is chipped , Roku support will send a new one but I need to pay to ship the defective unit back. Nice Roku, nice!!!

     

    • txgulfgal1's avatar
      txgulfgal1
      Newbie
      7 months ago

      Hey, I'm having the same problem with my wire free doorbell. Every time I leave my house to go somewhere, it disconnects from my wi-fi. Mind you, my simple backdoor Roku camera stays connected. And the minute I that I return home (with my cell phone) the doorbell re-connects ! I have tried the factory re-set several times, I've re-set my modum and it still happens ! And if it was an internet problem, I believe that I'd lose my backdoor camera as well. I've tried the instructions listed in a previous reply with the same results. What good is a camera if you can't see anything while you're away from home. I have 2 Roku streaming boxes and love those, but come n Roku, come up with a workable solution please! Or just send me free of charge, a simple outdoor camera to replace this doorbell/camera.

      • txgulfgal1's avatar
        txgulfgal1
        Newbie
        7 months ago

        Actually, I have a feeling that I'll end up just buying the simple outdoor camera to go on my front porch, and just use the doorbell as a..... doorbell..... not happy at all 😞