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Master24's avatar
Master24
Newbie
9 months ago
Solved

Roku Video Doorbell camera. Only taking images

Only taking images. Not recording. What is going on ??

  • Hi Master24,

    Welcome to the Roku Community!

    Thanks for bringing to our attention that your Roku Video doorbell is not recording and only taking pictures. We would be more than happy to provide you with further details.

    Please note that Roku Smart Home cameras and doorbells will only record video events if you have an active subscription to the Roku Smart Home app. Please visit Roku Smart Home Subscription to see what features you will get if you have an active subscription or not.

    For more details, please visit our Roku support article: How to sign up for and manage a Roku Smart Home Subscription for cameras & doorbells.

    We hope you find this information helpful.

    Regards,
    Riamie

1 Reply

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator

    Hi Master24,

    Welcome to the Roku Community!

    Thanks for bringing to our attention that your Roku Video doorbell is not recording and only taking pictures. We would be more than happy to provide you with further details.

    Please note that Roku Smart Home cameras and doorbells will only record video events if you have an active subscription to the Roku Smart Home app. Please visit Roku Smart Home Subscription to see what features you will get if you have an active subscription or not.

    For more details, please visit our Roku support article: How to sign up for and manage a Roku Smart Home Subscription for cameras & doorbells.

    We hope you find this information helpful.

    Regards,
    Riamie