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Gobbler's avatar
Gobbler
Reel Rookie
3 years ago
Solved

Roku Smart Home video unable to be viewed

Decided to replace an existing floodlight with Roku camera/floodlight 14 days ago.  Immediately upon installing, started getting notifications and was able to view videos on phone.  After receiving email advising that 14-day free trial had begun, was unable to view the videos even though I got notifications that they were available.  Have tried and tried to contact Roku seeking help/instructions on how to access same.  I certainly am not going to subscribe to a service that does not work for me.

  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    Gobbler 

    Thanks for the post.

    Please be aware that if your Roku Smart Home subscription has already ended, you will no longer be able to view video playback from your Roku Smart Home devices.


    Thanks,
    Danny

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  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    Gobbler 

    Thanks for the post.

    Please be aware that if your Roku Smart Home subscription has already ended, you will no longer be able to view video playback from your Roku Smart Home devices.


    Thanks,
    Danny

    • Gobbler's avatar
      Gobbler
      Reel Rookie
      3 years ago

      Hey Danny.  I understand that but I have been unable to access since trial started.  I WAS able to view before trial started.  I have not found a way to access information or help to determine what is wrong.  Is there a phone # that I can call to speak with a knowledgeable person?

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        Gobbler 

        Thanks for the follow up.

        I have passed along your information to our Support team. They will follow up and assist you.

         

        Thanks,
        Danny