Forum Discussion

Poydum3's avatar
Poydum3
Binge Watcher
2 years ago
Solved

Roku Smart Home indoor camera issue - error code 90

You can't turn them off with code 90. They show as offline and the app won't recognize them. Just tried. Because after however many months later, these things are still garbage. Up until 2 weeks or so ago, they had worked pretty consistent for about 3 weeks. Then they must have screwed them up again

  • RokuMaryEF's avatar
    RokuMaryEF
    4 months ago

    Hey everyone,

    If you are seeing a cloud icon with a line through it or an error message, "Device is offline (error code 90)"

    Here are a few things to try:

    • Check if the device is powered on.
    • Make sure all cables are securely connected.
    • Restart your Roku device.
    • Update or restart the Smart Home app.

    For more troubleshooting tips, check out this article: How to fix Roku Smart Home device offline issues | Official Roku Support

    We will be locking this thread because of its outdated status, if the issue persists:

    Happy Streaming! đź’ś

    Thanks,
    The Roku Community Team

    Was this post helpful? click Kudos đź‘Ť

15 Replies

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  • tmkoel's avatar
    tmkoel
    Newbie
    2 years ago

    I have the same issue. My cameras are in a house 850 miles away from me. There are 4 indoor cameras and 2 outdoor floodlight cameras. For a while they worked, then became intermittent. The WiFi is working fine and strong. Currently they are all showing the error code 90 and none are working. In addition, the Roku phone app hangs up when attempting to submit a log for technical assistance. What should I do to get these cameras working?

    • Poydum3's avatar
      Poydum3
      Binge Watcher
      2 years ago

      Nothing. Still here waiting for Roku to fix their garbage almost a year later

    • akyttle's avatar
      akyttle
      Newbie
      11 months ago

      I just solved my same issue. I uninstalled the app and reinstalled it. Google or Apple. When you sign back in your cameras are still there and running. I had forgotten my sign in so reset my password with ease thru email. It was the app not the cameras.

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi community users,

      Thank you for keeping us posted here in the Roku Community!

      We understand you're having a problem with the Roku indoor camera SE. We're happy to assist you further. Please try the troubleshooting steps below.

      1. Check that the device is powered on.
      2. Ensure all cables are securely attached.
      3. Restart the Roku indoor camera SE.
      4. Update or restart the Smart Home app.

      You can also check out this support article here on how to fix Roku Smart Home device offline issues.

      If the problem still persists, please let us know.

      All the best,

      John

      • KL79's avatar
        KL79
        Newbie
        2 years ago

        I am having this same issue. Error code 90. I have had the same camera for 4 months it has been in the same spot and has been working just fine. Now all of the sudden it won’t work and I have tried everything. Updating my app, unplugging, resetting my router, deleting the thing entirely and setting it all up again for it to tell me that it can’t find my network. Even though nothing with my internet or the camera distance from the router changed. And even though it’s flashing blue I am still getting notifications of movement in my home even though the camera isn’t connecting. Please help. I paid for the subscription and can’t even use the thing. 

    • Ilesfamily's avatar
      Ilesfamily
      Channel Surfer
      2 years ago

      I’m pretty sure I’ve done every trouble shoot there is. Are you sure it’s not a software issue or the app is messed up because it’s alot of people saying the same thing and no one is really addressing that there is a problem. My camera disconnected on Friday and won’t let me reconnect with the QR code timing out and give the same error over and over

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Hi Community users,

        Thanks for reaching us here and for sharing your experience about this with your Indoor Cameras.

        Please be aware that our team is currently working on this and we would recommend trying again. If the problem persists, please get back here so that we can further look into this.

        Thanks,

        Rey

    • Bgngg's avatar
      Bgngg
      Newbie
      2 years ago

      The canned bot responses that give zero information and provide "help" links that ultimately push the reader to issues related to streaming devices are infuriating. The app doesn't have the ability to edit or change or reset wifi networks for connectivity issues after power failures. The only option is to remove/re-add the device. When the thing is mounted 15 feet in the air in zero weather that is challenging at best. Please fix the app to allow reauthorization of wifi without deleting the devices and stop shoving the no response replies down our throats. Thank you

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hi Bgngg,

        Welcome to the Roku Community!

        We understand you're having a problem with the Roku indoor camera since it was showing an error code of 90. Did you try the troubleshooting steps that have been provided above by RokuERey?

        If the issue persists, please share with us the details below:

        • Log ID
        • ISP

        Please keep us posted on how it goes this time.

        All the best,

        Chel