Forum Discussion

Datman's avatar
Datman
Reel Rookie
2 years ago

Roku Smart Home App still non-operational.

Starting a new thread as per the advice from the "solved" post.

Updated, I am having the same issue as everyone else, unable to log in to the smart home app. I followed the community advice, updated the app. That didn't change anything.

I tried uninstalling/reinstalling the app. That let me log in, but took me to a page for an "optional 2-factor authentication set up," and there was no option to by-pass the set up. 

We love roku, and they have always fixed problems in the past. Perhaps the developers could send subscribers an email when it's all sorted out?

I know you are working on the issue, and thank you. 

  • RokuAustin's avatar
    RokuAustin
    Community Manager
    2 years ago
    Datman wrote:

    Starting a new thread as per the advice from the "solved" post.

    Updated, I am having the same issue as everyone else, unable to log in to the smart home app. I followed the community advice, updated the app. That didn't change anything.

    I tried uninstalling/reinstalling the app. That let me log in, but took me to a page for an "optional 2-factor authentication set up," and there was no option to by-pass the set up. 

    We love roku, and they have always fixed problems in the past. Perhaps the developers could send subscribers an email when it's all sorted out?

    I know you are working on the issue, and thank you. 

    Hi Datman! Thanks for your post. Are you able to set up two-factor authentication? That should allow you to sign in as expected. Let us know what you find.

     

    • Datman's avatar
      Datman
      Reel Rookie
      2 years ago

      We were hoping to avoid 2-factor, it complicates he process for the grandparents that use this. 

      However, this morning I tried it again and it's back to being stuck at the log in screen.

      • RokuAustin's avatar
        RokuAustin
        Community Manager
        2 years ago
        Datman wrote:

        We were hoping to avoid 2-factor, it complicates he process for the grandparents that use this. 

        However, this morning I tried it again and it's back to being stuck at the log in screen.

        Thank you! Try resetting your password. If you're still not able to log in after resetting your password, please let me know the app version and your phone's OS. We'll take a look on our end.