Forum Discussion

Dburnettsr's avatar
Dburnettsr
Channel Surfer
3 months ago

Roku smart home app keeps freezing during the live feeds.

I use the Roku smart home app on my mobile and tablet to monitor live feeds from 4 security cameras outside. I use Roku cameras app on my Roku TV to view live feeds. Very few issues with that app. I also have 1 gig fiber Internet from spectrum. Very fast and reliable. I've reset every piece of equipment involved and updated apps. With all that out of the way my issue is the following. The live feed in the smart home app on my mobile devices keeps freezing up. I can view all recorded videos with no issue. So I know the cameras are working fine. If I refresh the picture it will show a current frozen picture. I know because the timestamp changes. But that is it, no continuous live feed. Sometimes the app starts working later into the night around 7 or 8 o'clock eastern time. ????? It's slightly glitchy during this time. When I wake up in the morning say around 7 am it's no longer working properly, back to frozen feeds. I receive about 250 Mbps minimum through each individual device of Wi-Fi regularly which is more than fast enough for live feeds. It seems to me like a Roku server problem or something similar on Roku end . Getting frustrated and considering starting over with Wyze cameras. Anyone have any helpful suggestions, it would be greatly appreciated.

cameras & doorbells
smart home events

44 Replies

  • DonnaDE's avatar
    DonnaDE
    Newbie
    14 days ago

    Hi there.  I’m having the same problem where my camera through the app says it’s ’LIVE’ yet the video is frozen.  I have been trying to work on it for hours now and it’s leaving me frustrated.  I use this camera in my gift shop.  I have deleted the device and then added it back three times.  My CS1000X camera is linked to WiFi.  Although it won’t stream it does record   

     I have the same camera at home that will stream but it takes longer than it used to to load.  I end up seeing a spinning circle waiting to connect to the app before it eventually loads. Please help. 🙂

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      13 days ago

      Hi, DonnaDE​

      Thanks for sharing your issue with the Roku Camera live stream. Our team is already aware of this and is investigating it.

      To help us investigate this further, share with us the following:

      • Camera firmware version
      • Smart Home app version
      • Make and model of your router
      • Photo or video showing the issue occurring


      We're looking into it. Keep us posted.

      Roku Community Team

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      2 months ago

      Hey, brandtcrystal17.

      Thanks for reporting!

      Could you please share the specific Roku Smart Home device that is affected? We'd be happy to help!

      Roku Community Team

  • harryeng's avatar
    harryeng
    Reel Rookie
    2 months ago

    I’m having the issue of Livestream not working but video events are recording. I haven’t seen any error codes. 
    MAC address. 7C67AB4E8E9A

    Device model CS1000X

    Firmware version 7.0.0 build 25-FD

    Smarthome App Version 3.3.0

    iPhone 14, iOS version 18.4.1

    Central time zone

    Xfinity ISP

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      2 months ago

      Hey harryeng,

      Thanks for sharing your concern and device details.

      We're aware of this issue, and we'll forward your info to our team for further investigation. We'll keep you posted as soon as we have more details.

      Thanks again.

      Roku Community Team

      • harryeng's avatar
        harryeng
        Reel Rookie
        2 months ago

        This appears to be an issue with the IOS app.  The cameras and livestream are working fine through ROKU on my TV.

  • harryeng's avatar
    harryeng
    Reel Rookie
    2 months ago

    I have four cameras which are recording video events but my livestreams freeze.  These are model CS1000X devices.  I’ve restarted the cameras, made sure the firmware versions are up to date, rebooted my router, deleted and downloaded the Roku app, nothing helps. What else can I do???

  • fatherofmany85's avatar
    fatherofmany85
    Newbie
    3 months ago

    Literally having the EXACT same issue... Like word for word, I would have thought I typed this... I will be following this thread to see if anything happens... I pay $9.99 a month for the events to be backed up to the cloud... This is ridiculous especially since it was working perfectly before the March update...

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      3 months ago

      Hi fatherofmany85,

      Thanks for posting!

      Provide us with the following information that we have posted on this thread. It will help us to investigate the issue further.

      Looking forward to your response.

      Roku Community Team

  • Pompey's avatar
    Pompey
    Roku Guru
    3 months ago

    I think that many of the issues folks were having with their cameras and the mobile app may have been solved with today's app update (4/4/25).  I was having different problems with my indoor cameras and they now function perfectly.

    • Dburnettsr's avatar
      Dburnettsr
      Channel Surfer
      3 months ago

      Not fixed for me. Updated the app last night when I read your reply. Turned on this morning and still a frozen live feed on all my devices. 

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        3 months ago

        Hi Dburnettsr,

        Thanks for your response!

        Are you getting any error codes or messages? Also, what is the latest version of the Roku Smart Home app?

        We'll wait for your response.

        Roku Community Team

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    3 months ago

    Hey Dburnettsr,

    We get that the Roku Camera live feed on your Smart Home app is freezing. We're here to help.

    Does it happen from all of the cameras live feeds or only on specific devices?

    In the meantime, try to restart your internet modem and the Roku camera. If the issue continues, let us know.

    Roku Community Team

    • Dburnettsr's avatar
      Dburnettsr
      Channel Surfer
      3 months ago

      As I stated already, yes all 4 cameras are affected and already did all the resets and reboots of all equipment involved. It is currently showing a frozen live screen as I type now. Speed tests for Internet was 1,120 Mbps into the modem and 320 Mbps through each individual device just this morning. This problem started right after the mid March update of the Roku smart home app. Been doing it ever since.