Forum Discussion
I think that many of the issues folks were having with their cameras and the mobile app may have been solved with today's app update (4/4/25). I was having different problems with my indoor cameras and they now function perfectly.
Not fixed for me. Updated the app last night when I read your reply. Turned on this morning and still a frozen live feed on all my devices.
- RokuRiamie-D4 months agoCommunity Moderator
Hi Dburnettsr,
Thanks for your response!
Are you getting any error codes or messages? Also, what is the latest version of the Roku Smart Home app?
We'll wait for your response.
Roku Community Team
- Dburnettsr4 months agoChannel Surfer
The app just updated yesterday with the April 4th update. No codes, just frozen screen.
- RokuRiamie-D4 months agoCommunity Moderator
Thanks for the update!
We'd like to coordinate this with our team, please share some details:
- Model, Device ID or Mac address, and firmware version of the affected Smart home devices.
- Roku Smart Home App version
- Log ID: (pull up your Roku Smart Home app home page > select Account > Roku Support > Submit a Log)
Roku Community Team