Hey Dburnettsr,
We get that the Roku Camera live feed on your Smart Home app is freezing. We're here to help.
Does it happen from all of the cameras live feeds or only on specific devices?
In the meantime, try to restart your internet modem and the Roku camera. If the issue continues, let us know.
Roku Community Team
As I stated already, yes all 4 cameras are affected and already did all the resets and reboots of all equipment involved. It is currently showing a frozen live screen as I type now. Speed tests for Internet was 1,120 Mbps into the modem and 320 Mbps through each individual device just this morning. This problem started right after the mid March update of the Roku smart home app. Been doing it ever since.
Thanks for chiming in, lilboohoo2!
Looks like you're also having an issue with the Roku Smart Home App and we're here to dive deeper.
Can you send over the info that @RokuRiamie-D asked for? We’d like to take a better look at your concern.
Please get back to us soon!
Roku Community Team
Same problem here. Roku Indoor Camera SE. Model CS1000X. App version 3.2.4.455. Google Play Store. Last updated Apr 3, 2025. "- Minor bug fixes and performance improvements." WiFi router works fine. Shows traffic to and from cams. But camera display freezes sporadically and for extended periods of time. Running two cameras in a group. They seem to run better overnight then start to have problems in the morning. A lack of robustness. Very little other WiFi traffic in my house, and neighbors are showing weak signal strength on their devices. No error messages. Just a silent coma.
