Forum Discussion

cdlamont's avatar
cdlamont
Reel Rookie
2 years ago
Solved

Roku Smart Home app crashing while trying to set up sleep routine

Hello,

I am trying to set up a sleep routine for my white Roku #smartbulbs. Every time I select “sleep routine,” the Roku app crashes. My iPhone 13 Pro Max is up to date (as of 2/26/24, the time of writing this), my smart bulbs are up to date on their firmware, and the app is also up to date. I have reported this crash numerous times via Roku support and the problem still persists. 
- Firmware version: v1.0.1.10 firmware 
- Strong signal strength

- Plug in version 2.31.9

 

  • RokuJohnB's avatar
    RokuJohnB
    2 years ago

    Hi Community users,

    Best regards,
    John

28 Replies

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  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi @cdlamont,

    Greetings from the Roku Community!

    We're sorry for the inconvenience and thanks for sharing your report about this issue with the Smart Home app crashes when navigating the "sleep routine" feature.

    We've made a review on your account and seems like you've already done the basic troubleshooting but to no avail. They've also asked for log IDs in order to escalate to the appropriate Roku team. 

    Please reply back here along with the information below.

    • Log ID: From the camera, go to settings gear > support > submit log

    We'll be looking forward to your update!

    Thanks,
    Rey

    • cdlamont's avatar
      cdlamont
      Reel Rookie
      2 years ago

      I have submitted 2 logs on this issue already, but they are not showing up for any devices I have reported them for. 

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        cdlamont,

        Thanks for the prompt response!

        Do you still have those IDs? Could you share it here and we'll send it over to the appropriate team?

        Thanks,
        Rey

    • michaelcherrera's avatar
      michaelcherrera
      Newbie
      2 years ago

      I have the same issue. 
      To make matter worse, sleep routine was previously set, so now the light comes on early every morning, and I cannot temporarily turn off the setting  

      Log ID:122363

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Hi blyons1,

      Greetings from the Roku Community!

      We see that you're seeing the same issue with the Roku Smart app crashes when setting up a sleep routine.

      In addition to the information you've provided could you also share your mobile device brand/OS and the firmware version of the Roku Smart Home app?

      This will help our team to take a deeper look into this.

      Regards,
      Rey

      • blyons1's avatar
        blyons1
        Reel Rookie
        2 years ago

        Apple iPhone 13 Pro Max; iOS 17.4.1

         

        Firmware Version - 1.2.1.13

  • TaylorMc1's avatar
    TaylorMc1
    Newbie
    2 years ago

    I am have the same issue with all four of my light bulbs. All of them are updated and I have tried reinstalling the app. I have submitted two logs…

    133727

    133733

    Has anyone found a workaround or are we waiting on Roku to resolve this issue?

    • TaylorMc1's avatar
      TaylorMc1
      Newbie
      2 years ago

      I forgot to mention I am using an iPhone 13 Pro with IOS 17.4.1

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        2 years ago

        Hello! blyons1 , TaylorMc1,

        Thanks for the follow-up,

        We wanted to let you know that we are continuing to investigate your reported issue and hope to provide you with a more detailed update when additional information is available. Thanks for your continued patience.

        Do not hesitate to let us know if you have any additional feedback.

        Best regards,
        Arjiemar