Roku Smart Home app continues to crash
https://photos.app.goo.gl/ee8p2nrq9ZH6gfKZ8
It continues to cycle through but do nothing then crashes.
Forum Discussion
17 Replies
I've read all these replies, and NONE have done a thing. The problem isn't the phone, or firmware or such, but it's with the app directly. The last thing I just did was clear the cache and storage, and it worked semi-fine at first. Didn't have any issues whatsoever, until I signed back in to see if I could view cameras. The moment I was signed it, it immediately started crashing, not even allowing me to view the page with the cameras.
Hi, Zarth169
Thanks for posting, and welcome to the Roku Community.
We understand the issue you have encountered with the Roku Smart Home app that keeps crashing, and we'd like to gather more details so our team can review and investigate further.
Can you provide the details requested by RokuRiamie-D above this thread? These information are significant to our review and investigation to address the issue occurring with the app.
We hope to hear back from you along with the requested information.
Best wishes,
KashPhone Model: Google Pixel 7
Phone Version (Android): 14
App version: 3.1.1.351
Just to specify the issue, it works entirely fine overall, but it's some issue on the app itself the moment you sign into an account. I can't even force it to the settings, and the app version is according to Android itself, so I'm unsure if it's correct.
I receive this message when trying to access the Roku Smart Home app even after uninstalling and reinstalling it many times.
Hi tmad410,
Thanks for posting in the Roku Community!
We appreciate you sharing your concern about your Roku Smart Home app that is not working. No worries, we're here to help you with this.
We highly suggest you try the following troubleshooting steps:
- Check for available updates in your Roku Smart Home app.
- Restart your mobile device.
- If the issue persists, try using another mobile device to see if the same issue occurs.
For more details please visit this Roku Support article: How to install the Roku Smart Home mobile app
Please let us know if the issue persists. We would be more than willing to assist.
Regards,
RiamieI'm having the same issued. I've rebooted my phone and reinstalled the app 4 times. 3 times before the reboot, and once after. App opens to the home screen and immediately collapses.
cwarren77 , RokuRiamie-D , Seance , Zarth169 , RokuTakashi
I continually try to see if you (ROKU) have figured out the problem with your app. Today I read reviews for the Roku Smart Home app before re-installing it again for the 50th time and found a way to finally use the app based on one person's review, Melanie Young 10/15/24. That is to TURN OFF APP LOCATION ACCESS AND PERMISSION. So far I have been able to use to app again but we'll see how long that lasts. It is a shame though because I still have zero confidence in your app and can not trust it enough to buy any further products.
Starts but crashes to home screen when opening the main screen. Been doing it for 2 weeks now. Fix your app. Crashes on multiple devices. Fix your app.
Hi Community users,
Greetings from the Roku Community!
Thank you for sharing your concerns here about your Roku Smart Home app crashing frequently. We have coordinated your concern with the appropriate Roku team.
To further investigate this issue we would like to know the following details below:
- When exactly did you start to experience the issue?
- The Brand and OS/iOS version of your mobile devices
- The version of the Roku Smart Home app (This could be seen in the app store if fully updated)
For those users who have already provided their device information, we have already forwarded it to the appropriate Roku team. Thank you for your cooperation and patience as we work on this issue.
Regards,
Riamie
Other users here in this community are reporting the same issue. I have done all of those steps you've mentioned to no avail. It is the app. Can you please debug the app or check into the app?
