Forum Discussion

CydG07's avatar
CydG07
Newbie
2 years ago
Solved

Roku Smart device recording went off

Has anyone noticed that their Roku Smart Home Device red light is on, as if its recording but you have the camera off in the app. You have no special rules in place. And every time you notice it or s...
  • RokuRiamie-D's avatar
    RokuRiamie-D
    10 months ago

    Hi Newguy100,

    Thanks for the additional information about the issue of your Roku smart home camera.

    We suggest you try restarting your Roku camera, kindly try these troubleshooting steps:

    1. Unplug the USB cable from the back of your camera
    2. Wait 10 seconds
    3. Plug the USB cable back into the power input port on your camera.

    If the issue persists, please try to factory reset the Roku smart home camera:

    1. If a micro SD card is installed in your camera, remove it before performing a factory reset.
    2. Plug in your camera if not already powered on
    3. Press and hold the Setup button for 10 seconds
    4. Wait at least 30 seconds for your camera to restart

    After a successful reset, you will see the status light on your camera flashing red. If you are troubleshooting and need to set up your camera again, refer to this article: Roku Indoor Camera SE setup instructions.

    Please keep us posted.

    Regards,
    Riamie

Newguy100's avatar
Newguy100
Reel Rookie
10 months ago

Hi Riamie, Thank you so much for your reply. I read the article and your guidance. Yes, I am saying that when no one is watching the livestream, the siren is not in use, it's not recording, and my app has the camera turned  to off, there is a solid red light that appears. This is typically at night and you can hear the audible "click" sound when it turns on. If you look at it, say something to it, or take a picture of it happening, it suddenly clicks off....Which makes me feel like someone is watching that should not be. What the first poster descibed is same thing happening to me.

RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
10 months ago

Hi Newguy100,

Thanks for the additional information about the issue of your Roku smart home camera.

We suggest you try restarting your Roku camera, kindly try these troubleshooting steps:

  1. Unplug the USB cable from the back of your camera
  2. Wait 10 seconds
  3. Plug the USB cable back into the power input port on your camera.

If the issue persists, please try to factory reset the Roku smart home camera:

  1. If a micro SD card is installed in your camera, remove it before performing a factory reset.
  2. Plug in your camera if not already powered on
  3. Press and hold the Setup button for 10 seconds
  4. Wait at least 30 seconds for your camera to restart

After a successful reset, you will see the status light on your camera flashing red. If you are troubleshooting and need to set up your camera again, refer to this article: Roku Indoor Camera SE setup instructions.

Please keep us posted.

Regards,
Riamie