Roku Smart camera keeps going offline

Hi dwayno,

Thanks for your first post in the Roku Community!

We are here to provide you with step-by-step troubleshooting that can help you with your Roku camera issue that keeps going offline.

Please follow the details below: 

Restart your smart home device:

1. Unplug the USB cable from the back of your camera
2. Wait 10 seconds
3. Plug the USB cable back into the power input port on your camera

Check your internet connection:
Open a web browser on your mobile device and visit a public website such as www.roku.com. If this fails, try restarting and then resetting your Wi-Fi router and modem.

Test your Wi-Fi range:
Use the following steps to check your smart home device signal quality in the smart home app. If your device has no bars or one bar, try moving or mounting your it closer to your router.

1. Tap Home from the navigation bar
2. Select your device
3. Tap Settings in the corner
4. Select Device info
5. Check the three bars to see the signal quality

For more details, please visit our Roku Support article: How to fix Roku Smart Home device offline issues

We hope these troubleshooting steps will help you to resolve your concern. Please keep us posted.

Regards,
Riamie