Forum Discussion

Ngutoski's avatar
Ngutoski
Newbie
7 months ago

Roku smart bulb white. Initial setup can’t get past firmware update

I have 2 new white smart bulbs and I can’t seem to get them working. The initial setup goes very fast until I get to the firmware update then it seems to just stop. I have tried 3 different light sockets. I have uninstalled and reinstalled the smart home app multiple times. I have reset the light bulbs multiple times. I have reset my router. I have even deleted the app,factory reset bulbs, restarted my phone, install app,re linked them, still fails to update. I know the internet connection is good and they are connected to a 2.4 ghz network. Just can’t seem to get these to work and it’s very frustrating. Current firmware is 1.0.0.18. Needs to update to 1.0.1.14

1 Reply

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    7 months ago

    Hi Ngutoski,

    Thanks for posting in the Roku Community!

    We appreciate the troubleshooting steps that you have taken in trying to fix the issue of your Roku Smart Bulb SE, which failed to update the firmware. We would like to investigate the issue further, so we will coordinate this with our Roku-appropriate team. Kindly provide us with the following details.

    • Log ID:  (pull up your Roku Smart Home app home page > select Account > Roku Support > Submit a Log)
    • Firmware version

    We look forward to your response.

    Thanks,
    Riamie