Forum Discussion

WVR18's avatar
WVR18
Newbie
3 years ago
Solved

ROKU smart bulb SE issues, won’t connect to mobile app

So I got the new ROKU smart bulb SE but i wouldn’t know how to connect it into the app, I was wondering how do I troubleshoot it? 

  • RokuMary-F's avatar
    RokuMary-F
    3 years ago

    Hi @WVR18,

    Thanks for posting in the Roku Community!

    Congratulations on your new Roku Smart Bulb SE purchase.

    When connecting the Roku Smart Bulb, please make sure that you are using the Roku Smart Home app, which is different than the current Roku mobile app. Information regarding how to install the Roku Smart Home app can be found here: How to install the Roku Smart Home mobile app

    For more detailed information about connecting your Roku Smart Bulb to the Roku Smart Home app, visit our Support page here: Set up your Smart Bulb SE


    Please keep us posted if you are able to get your Roku Smart Bulb setup!


    Best regards,
    Mary

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  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi @WVR18,

    Thanks for posting in the Roku Community!

    Congratulations on your new Roku Smart Bulb SE purchase.

    When connecting the Roku Smart Bulb, please make sure that you are using the Roku Smart Home app, which is different than the current Roku mobile app. Information regarding how to install the Roku Smart Home app can be found here: How to install the Roku Smart Home mobile app

    For more detailed information about connecting your Roku Smart Bulb to the Roku Smart Home app, visit our Support page here: Set up your Smart Bulb SE


    Please keep us posted if you are able to get your Roku Smart Bulb setup!


    Best regards,
    Mary

    • Rsaha's avatar
      Rsaha
      Newbie
      3 years ago

      My bulb was initially connected but then it will switch on but won't connect to wifi or smart home anymore. I deleted device but it smart can't detect the bulb anymore.

      • Kasi5280's avatar
        Kasi5280
        Newbie
        3 years ago

        Light was working fine now it won't connect. I did the factory reset for the bulb Uninstalled the app reinstalled deleted device everything. It flashes free and blue when trying to pai but won't connect