Forum Discussion

eyoungtoyne's avatar
eyoungtoyne
Reel Rookie
11 months ago
Solved

Roku Sensors not available

Roku Home monitor entry sensor availability

I purchased the system a month ago and have to get more entry sensors to make the system effective.  

They are sold out everywhere I have looked.

Have they been discontinued??
I hope I did not waste my money on a product that is not usable? 

home monitoring system
  • RokuRiamie-D's avatar
    RokuRiamie-D
    8 months ago

    Hi jrsmith_68,

    Welcome to the Roku Community!

    We understand that you are having trouble getting the extra sensors for your Home Monitoring System. Right now, we do not have any in stock, and we cannot say when we will have more available.

    Thank you for your patience and understanding.

    Regards,
    Riamie

18 Replies

  • Mwingler's avatar
    Mwingler
    Reel Rookie
    7 months ago

    I’m still unable to locate entry sensors like many people clearly are. With research online it seems Roku has stopped manufacturing sensors in order to refocus on streaming services. Given that business plan will they now make the manufacturing partner (Wyzees) components compatible with Roku systems? If the sensors won’t be available how long before they stop supporting the entire line making it obsolete?

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      7 months ago

      Hi Mwingler,

      Thanks for posting in the Roku Community!

      We understand that you are still unable to find any available Roku Entry Sensors. Please refer to the information provided above for further clarification.

      Thank you for your understanding.

      Cheers,
      Riamie

      • Mwingler's avatar
        Mwingler
        Reel Rookie
        7 months ago

        Thank you for the quick reply!  So reading between the lines ultimately we won’t be able to obtain additional sensors and should expect the Roku system to be phased out long term with no inter compatibility.

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    11 months ago

    Hi eyoungtoyne,

    Welcome to the Roku Community!

    I noticed in your post that you are looking for an available Roku Home Monitoring entry sensor. I will be glad to give you more information about this.

    Since our Roku Home Monitoring System, Motion Sensor, and Roku Entry Sensor are currently out of stock due to high demand on the Roku website, we highly recommend visiting our partnered retailers, such as Best Buy, Target, and Walmart, where you may be able to find these products.

    We appreciate you for having an interest in purchasing more Roku products.

    Regards,
    Riamie

    • eyoungtoyne's avatar
      eyoungtoyne
      Reel Rookie
      10 months ago

      Considering they still are not available anywhere, I presume they are no longer available… very disappointing to say the least.  I don’t understand how the home monitoring systems are readily available however the sensors (which are in the systems still on shelves) are nowhere to be found online.  I would not recommend buying these products, as there is no support.  Online chat help is atrocious, as they claim to looking into the issue and promise an email in 2-3 days with an update, still awaiting the email from over a month ago. 

      • jrsmith_68's avatar
        jrsmith_68
        Newbie
        8 months ago

        I am also struggling to find additional door sensors.  NOBODY has them.  Online support says to check Walmart, they are also sold out.  I am within my 30 day window to return so looks like I will be doing that.