Forum Discussion

CRPuravida's avatar
CRPuravida
Reel Rookie
3 years ago
Solved

Roku SE Indoor camera not getting first set up prompt after pushing set up button at the bottom

Roku Indoor camera SE. Plugged in. red light flashing in Front : yes... Pulled the base away from camera.. pressed setup button on the base... not getting prompt "Ready to connect"  
  • RokuMaryEF's avatar
    RokuMaryEF
    9 months ago

    Hey everyone,

    If you're experiencing issues with your Roku Doorbell's status light, here's what to check:

    • Flashing Red: This usually means the doorbell is ready to connect.
    • No Flashing Light/No Power:
      • Check the transformer: Ensure it's providing 16-24V and 10VA of power.
      • Confirm doorbell power: Check the breaker at the electrical panel.
      • Check wiring: Ensure all wires are securely connected to the chime box and the doorbell.
      • Check for loose wires or shorts in the wiring.

    For more information on interpreting your doorbell's status light, check out this article: Understanding the status light on your Roku Smart Home device | Official Roku Support

    We will be locking this thread because of its outdated status, if the issue persists:

    Happy Streaming! 💜

    Thanks,
    The Roku Community Team

    Was this post helpful? click Kudos 👍

RokuEuniceL's avatar
RokuEuniceL
Retired Moderator
3 years ago

Hi CRPuravida Chas33,

Welcome to the Roku Community!

We're happy to help you set up your Roku Indoor Camera. Please be advised that before you get started, make sure your smartphone or tablet is connected to your 2.4 GHz Wi-Fi network and that your internet connection can reach you. If, in any case, you are not getting the prompt "Ready to connect," please try to re-set up the camera by unplugging it from the wall outlet and plugging it back in. Hold the Setup button on the camera for 15-20 seconds until the light blinks to factory reset, and you can delete the camera from the main home page of the Roku Smart Home App and start again. You can check out this link here for guided steps to set up your Roku Indoor Camera SE.

Let us know if this works for you.
All the best,

Eunice

CRPuravida's avatar
CRPuravida
Reel Rookie
3 years ago

Did every step which yoiu mentioned,... not getting the prompt. Now even the light stopped blinking 😞

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    3 years ago

    Hi CRPuravida,

    Thanks for keeping us posted!

    Kindly be informed that we have passed along your information and concern to the Support team. They will assist you further regarding your concern, so we recommend keeping an eye on your email since they will contact you from there.

    In the meantime, we appreciate your patience and understanding.

    All the best,
    Kash

    • Smllbert4587's avatar
      Smllbert4587
      Newbie
      2 years ago

      my phone will not scan the camera to reconnect