Forum Discussion

thealexisgarcia's avatar
thealexisgarcia
Reel Rookie
3 years ago

Roku Outdoor Camera Recording

Can someone help me with my recording problem? I recently bought these cameras and it seems to not record from afar. When I get really close it records the event. Since the detection is so bad I chan...
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
3 years ago

Gabby480 

Thanks for the follow up.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Gabby480's avatar
Gabby480
Binge Watcher
3 years ago

Thanks, I hope they can help. 

  • Gabby480's avatar
    Gabby480
    Binge Watcher
    3 years ago

    I haven’t heard a peep from any “support team.” I really would like to return this camera for a refund. It’s no good to me if the person is already at my door when it notifies me, and IF it notifies me. I feel it should be notifying me when someone pulls into my driveway or is walking up my driveway. 

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      3 years ago

      Gabby480 

      Thanks for the follow up.

      It does looks like our Support team did reach out to you for further assistance. Have you tried checking your Spam folder as sometimes our contact may be directed there.


      Thanks,
      Danny