Forum Discussion

caja1's avatar
caja1
Reel Rookie
16 days ago

Roku new battery camera not showing feeds

I connected my battery camera for outdoor, it connected fine then it went to, not connected and now can't reconnect

  1. Have restarted the camera manually since without connection it can't restart on app
  2. I have removed camera from app and reloaded- it started then connected then disconnected again
  3. I cannot see live feed 
cameras & doorbells
smart home events

3 Replies

  • RokuMaryEF's avatar
    RokuMaryEF
    Community Moderator
    16 days ago

    Hi caja1​ 

    I understand that you're having trouble with the live feeds on your new Roku Battery Camera. Could you please confirm the model and device info? Once we have that, we’ll pass it along to our team to look into.

    I’ll also send you a private message so I can assist you further.

    Thanks,
    Roku Community

    • Dfresh567's avatar
      Dfresh567
      Roku Guru
      15 days ago

      RokuMaryEF​ Wait are the new Roku Battery Cameras for sale? I've been looking but havent seen them for sale yet?

      • RokuMaryEF's avatar
        RokuMaryEF
        Community Moderator
        14 days ago

        Hey, thanks so much for tagging me!  Dfresh567​,

        The Roku Battery Camera launched in select retailers last May. We don't have an official date yet, on The Roku Battery Camera Plus is set to arrive on the Roku website. I’d recommend keeping an eye on the Roku official website for updates: roku.com/products/smart-home/cameras.

        Thanks again for the tag!