Forum Discussion

Jerr203's avatar
Jerr203
Reel Rookie
2 months ago
Solved

Roku Indoor Cameras have only one video recording

Why does my camera have the same issue where it will send more than three notifications at the same time of the same event, but only the last one works? Video playback doesn’t work. I can’t see what’s going on. I press record, and it says it’s recording, but it’s a still image.

smart home events
smart home subscription
  • RokuRiamie-D's avatar
    RokuRiamie-D
    2 months ago

    Thanks for your response Jerr203​,

    Have you checked if all of your Roku Cameras have a subscription?

    To video record an event, you must have an active subscription for your Roku cameras. Since only one recording out of three is a video recording, we recommend checking your subscription on the Roku account website.

    Also, check the photo below to see the two types of Roku Camera subscriptions.

    For more details, visit here.

    Hope this helps.

    Roku Community Team

7 Replies

  • Lorilb's avatar
    Lorilb
    Newbie
    29 days ago

    I have three devices - Wireless Doorbell Camera and 2 Outdoor Wireless Cameras.  Upon setup all three were recording events.  Then after a few weeks the 2 cameras stopped recording.  I was finally able to get one to work properly, but then a week later my doorbell stopped recording events.  I went through all of the numerous steps given by support.  Finally was able to get the doorbell to record events, and the outdoor camera that had been working stopped recording as soon as the doorbell was working.  ALL HARDWARE AND SOFTWARE IS UP TO DATE…I HAVE AN ACTIVE SUBSCRIPTION.  Any other tips someone would have?  My next option is to just get rid of this and go with another security system.  Thanks!

    • RokuElizer-A's avatar
      RokuElizer-A
      Community Moderator
      29 days ago

      Hey Lorilb

      Thanks for reaching out!

      We get that your two Roku Cameras are not recording events, and we're here to help. Could you please confirm what Roku camera subscription you have, if it is Roku Camera Subscription or Roku Plus Subscription?

      For more information, please refer to RokuRiamie-D's post above.

      Roku Community Team

  • Jerr203's avatar
    Jerr203
    Reel Rookie
    2 months ago

    I’ve tried to use different cables power adapters resets and checked for updates

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      2 months ago

      Thanks for your response Jerr203​,

      Have you checked if all of your Roku Cameras have a subscription?

      To video record an event, you must have an active subscription for your Roku cameras. Since only one recording out of three is a video recording, we recommend checking your subscription on the Roku account website.

      Also, check the photo below to see the two types of Roku Camera subscriptions.

      For more details, visit here.

      Hope this helps.

      Roku Community Team

      • Jerr203's avatar
        Jerr203
        Reel Rookie
        2 months ago

        Yes I have a valid and active subscription 

  • RokuElizer-A's avatar
    RokuElizer-A
    Community Moderator
    2 months ago

    Hey Jerr203

    Thanks for reaching out! We understand your Roku camera sends multiple notifications, but only one video works.

    We want to learn more about it. Could you share what troubleshooting steps you've attempted so far?

    Please keep us posted!

    Roku Community Team