Forum Discussion

Jerr203's avatar
Jerr203
Reel Rookie
15 days ago
Solved

Roku Indoor Cameras have only one video recording

Why does my camera have the same issue where it will send more than three notifications at the same time of the same event, but only the last one works? Video playback doesn’t work. I can’t see what’s going on. I press record, and it says it’s recording, but it’s a still image.

  • Thanks for your response Jerr203​,

    Have you checked if all of your Roku Cameras have a subscription?

    To video record an event, you must have an active subscription for your Roku cameras. Since only one recording out of three is a video recording, we recommend checking your subscription on the Roku account website.

    Also, check the photo below to see the two types of Roku Camera subscriptions.

    For more details, visit here.

    Hope this helps.

    Roku Community Team

5 Replies

  • RokuElizer-A's avatar
    RokuElizer-A
    Community Moderator

    Hey Jerr203

    Thanks for reaching out! We understand your Roku camera sends multiple notifications, but only one video works.

    We want to learn more about it. Could you share what troubleshooting steps you've attempted so far?

    Please keep us posted!

    Roku Community Team

  • I’ve tried to use different cables power adapters resets and checked for updates

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator

      Thanks for your response Jerr203​,

      Have you checked if all of your Roku Cameras have a subscription?

      To video record an event, you must have an active subscription for your Roku cameras. Since only one recording out of three is a video recording, we recommend checking your subscription on the Roku account website.

      Also, check the photo below to see the two types of Roku Camera subscriptions.

      For more details, visit here.

      Hope this helps.

      Roku Community Team

      • Jerr203's avatar
        Jerr203
        Reel Rookie

        Yes I have a valid and active subscription