Forum Discussion

scottsdaleDMC's avatar
scottsdaleDMC
Newbie
3 years ago
Solved

Roku Indoor Camera will not connect to network

I am unable to set up my indoor camera on my network using the smart home app.  I have gone through all of the steps listed more than once.  Password is correct.  My phone is connected to my 2.4ghz n...
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi Poetslair,

    Thanks for reaching out to us here in the Roku Community!

    We understand you're having issues connecting your Roku cameras to your network. We certainly want to assist you with this. 

    For us to better understand the issue, how far is your Roku camera from your router? Also, what status light appears on your Roku camera when you're trying to connect to your network?

    In the meantime, you can visit this support article for more information on how to properly set up your Roku camera: How to set up your Roku Indoor Camera SE

    Please keep us posted.

    All the best,
    Kash

Cassiej8490's avatar
Cassiej8490
Reel Rookie
2 years ago

I really don't know what to do. I upgrade in my internet and everything to try to get my internet wifi on to these cameras s called Roku s e and I still have improblems I went through all the process But they keep no stop on me at the internet Wi-Fi Keep on saying I'm failing or failed..

  • Poetslair's avatar
    Poetslair
    Reel Rookie
    2 years ago

    I'm having the same problem with my Roku camera. I have several wyze cameras throughout my house that are the exact same camera as Roku uses but the Roku camera will not connect to my network.

  • Poetslair's avatar
    Poetslair
    Reel Rookie
    2 years ago

    Did you ever find a solution? I have multiple cameras in my home that are Wyze cameras, identical to the Roku camera. I make sure a 2.4 mgh internet is working for them and my Alexa devices, and my Ring. I still can't get this darned thing to connect.

        I have rebooted everything. It's a new camera but I purchased it months ago. Really irritating.

        Kimberly

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Hi Poetslair,

      Thanks for reaching out to us here in the Roku Community!

      We understand you're having issues connecting your Roku cameras to your network. We certainly want to assist you with this. 

      For us to better understand the issue, how far is your Roku camera from your router? Also, what status light appears on your Roku camera when you're trying to connect to your network?

      In the meantime, you can visit this support article for more information on how to properly set up your Roku camera: How to set up your Roku Indoor Camera SE

      Please keep us posted.

      All the best,
      Kash